E-Billing Manager

Job Description

Frost Brown Todd LLP, a national law firm with over 1,000 legal and business professionals across eighteen offices, is seeking an E-Billing Manager to oversee and enhance the firm’s e-billing function. The E-Billing Manager is responsible for leading the firm’s e-billing operations, with a focus on managing the legal e-billing platform, enforcing billing guidelines, and ensuring accurate, timely invoice processing. This position plays a critical role in supporting billing rate management, system administration, and ongoing process improvements, working in close partnership with the Revenue Director and Billing Manager. The role offers an opportunity to drive operational excellence within a collaborative and fast-paced environment.

Key Responsibilities:

Manage the day-to-day operations of the e-billing function, including direct oversight of e-billing specialists, coordination of invoice processing, matter management, and compliance monitoring.

Oversee the legal e-billing platform, including user permissions, workflow configurations, system updates, and issue resolution.

Troubleshoot platform or process issues; collaborate with IT and software vendors and escalate and resolve technical concerns or implement integrations.

Ensure timely and accurate invoice submissions; maintain comprehensive billing records in accordance with firm policies and regulatory requirements.

Review high-value or complex invoices for compliance with internal billing guidelines and outside counsel terms; escalate exceptions as needed.

Collaborate closely with attorneys, legal practice assistants, and the finance team to resolve invoice discrepancies, ensure accurate matter coding, and facilitate prompt payment.

Identify and implement opportunities to streamline billing operations, improve compliance, and enhance data quality.

Collaborate with the Revenue Director and Billing Manager to support the maintenance and management of attorney and client billing rates.

Review and approve write-downs that exceed firm-established thresholds; ensure proper documentation and internal communication.

Ensure all billing records are maintained and archived in compliance with the firm’s record retention policies.

Provide monthly reporting to the Revenue Director regarding WIP and AR issues; produce ad hoc reports at the client, matter, or attorney level upon request by firm leadership.

Maintain internal billing documentation, including current billing guidelines, operational procedures, and training materials.

Deliver training on e-billing systems, billing procedures, and compliance policies to attorneys, assistants, and finance staff as needed.

Support the billing department during month-end close processes and key financial reporting cycles.

Partner with the financial systems team to escalate and resolve software-related issues; contribute to system upgrades and enhancements.

Serve as a liaison between attorneys and the billing team to foster strong working relationships among partners, legal practice assistants, the Finance Department, and e-billing personnel.

Foster a positive and inclusive work culture by motivating employees, promoting teamwork, and maintaining high levels of engagement and job satisfaction.

Provide continuous coaching and mentorship to direct reports, offering constructive feedback to support professional growth and skill development.

Ensure adherence to firm policies and legal regulations while managing employee conduct and performance.

Job Requirements:

Bachelor’s degree in accounting, finance, business administration, or a related field required.

5+ years of experience in a supervisory or management role.

5+ years of work experience in a legal billing environment; large law firm experience preferred.

Proficiency in legal billing or e-billing systems (e.g., BillBlast, Legal Tracker, CounselLink, Aderant).

Strong understanding of law firm billing practices, timekeeping protocols, and legal billing compliance.

Exceptional attention to detail, strong organizational skills, and the ability to manage multiple projects and priorities under tight deadlines.

Strong analytical and problem-solving capabilities, with a proven track record of identifying process improvements and implementing efficient solutions.

Demonstrated ability to perform strategic planning and set priorities for revenue-related functions within a fast-paced environment.

Excellent verbal and written communication skills, with the ability to collaborate effectively across departments and with external stakeholders.

Strong leadership skills with the ability to motivate, guide, and develop direct reports.

High level of discretion and integrity when handling sensitive financial and confidential information.

Ability to work independently, exercise sound judgment, and adapt to changing demands and time constraints.

Demonstrated diplomacy, professionalism, and a strong internal and external client service orientation.

Excellent interpersonal skills with the ability to build and maintain effective working relationships with attorneys, staff, and business partners across various channels (in person, phone, and email).

Frost Brown Todd offers a competitive salary and a comprehensive benefits package including medical, dental, vision, life, disability, and 401k/profit sharing retirement package.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Frost Brown Todd is fully committed to equality of opportunity in all aspects of employment. It is the policy of Frost Brown Todd to provide equal employment opportunity to all employees and applicants without regard to race, color, religion, national or ethnic origin, military status, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other protected status.

Full-time