Warehouse Customer Service Assistant

OnTrac is hiring a WarehouseCustomer Service Assistant !

This position assists Operations Managers with administrative duties and customer service support. Our Operations Assistants interact with drivers and customers to resolve package discrepancies to ensure on-time delivery and are responsible for accurate data entry into the OnTrac system and verifying deliveries.

Brand New Facility - Opening end of October 2025!

Location Details: Lockbourne, OH 43137

Pay: $16.00 - $20.00 per hour, depending on experience

Shift: multiple openings, all hours subject to change based on the needs of the business.

Sunday - Wednesday from 8:00 AM to 4:00 PM

Wednesday - Saturday from 2:00 PM to 10:00 PM

Unpacking the Benefits:

Competitive individual and group benefits

Medical, Dental, and Vision insurance

Paid Time Off including Holiday Pay

401(k) with company match

Safe and clean work environment

Referral Bonus Program - up to $500 per referral! The Must-Haves:

High school diploma or general education degree (GED)

One year of related industry experience and/or training in transportation and delivery or an equivalent combination of both education and specific work experience required

General knowledge or Microsoft Word and Excel Programs

Excellent Customer Service Skills

Ability to multitask, self-manage, and work efficiently in stressful situations The Responsibilities:

Track package deliveries, process and document problem packages, research issues when needed and update OnTrac's proprietary tracking system for Customers, Customer Service team, and other facilities.

Assists drivers in the checkout process verifying that all packages are out for delivery. Report missing or not out for delivery packages. Prepare packages to go out for delivery if needed.

When needed, communicate with customers regarding their package status.

Research, analyze, and report on daily compliances to management and prepare business reports as needed.

Founded in 1986, OnTrachas evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S.

If you are excited to be part of our team and grow with our OnTrac family, we invite you to apply!

Ontrac is proud to be an Equal Opportunity Employer

OnTrac is an equal opportunity employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace. If you are excited to be part of our team and contribute to our talent acquisition efforts, we invite you to apply.