SCCM Troubleshooting PowerShell VB Scripting Active Directory

SCCM Troubleshooting PowerShell VB Scripting Active Directory Microsoft 365 Troublesh

Requirement id 154588

Job title Analyst

Job location in Richmond, VA

Skills required SCCM, Troubleshooting, PowerShell, VB Scripting Active Directory Microsoft

Open Date 07-Aug-2025

Close Date

Job type Contract

Duration 10 Months

Compensation DOE

Status requirement ---

Job interview type ---

Email Recruiter:coolsoft

Job Description Analyst: SCCM, Troubleshooting, PowerShell, VB Scripting Active Directory Microsoft

Start Date :8/25/2025

End Date :06/30/2026

Submission Deadline :08/13/2025

Client Info : DMAS

Note:

ON SITE REQUIRED: 5 days/week.

Description :

Performs software installations manually and via automated deployment tools and command line scripting Keep software updated on clients with the latest patches and updates Create software packages for ease of use and consistent deployments to agency

Onboarding and off boarding both new and separating employees

Supports and maintains user account information changes including system access rights, security, and system groups

Manages and monitors customer IT issues using helpdesk tools - Keystone Edge (KSE), Shared Email Inbox, and SharePoint.

Provides support over the phone, in person, and using remote control tools

Acts as a liaison to ensure the delivery of high-performance IT support services

Works directly with customers to assist in managing and fixing software and application issues on desktops, laptops, tablets, printers and copiers

Provides recommendations to management for the improvement of systems and processes

Provides troubleshooting and root cause analysis of software, hardware, network, and system issues, and escalates as needed to the appropriate resource

Installs, maintains, relocates, and assists in testing and upgrading of new and existing hardware and software(must be able to lift up to 50lbs)

Creates documentation of work processes and procedures, and creates job aids for internal staff

Required Skills:

Working experience with Microsoft Software Installer (MSI) packaging, and packaging software for installation, testing, and deployment to desktops remotely

Working knowledge of Managed Engine Endpoint Central, Microsoft Systems Center Configuration Manager (SCCM), and other automation tools for updates, patching, and software vulnerability remediation.

Considerable experience troubleshooting software packages, deployments, and client components.

Considerable scripting experience with but not limited to PowerShell, VBScript, and batch scripts.

Working knowledge analyzing vulnerability reports to determine patching priorities.

Strong customer service skills with a "Customer First" attitude

Extensive skills and experience in desktop products including but not limited to Windows 11, SharePoint, OneDrive, Teams, and Microsoft Office 365

Ability to utilize troubleshooting tools and skills in managing and administering desktops, laptops, tablets, and phones

Excellent research and investigative skills

Knowledge and experience in Active Directory, Group Policy (GPO), remote support tools, basic networking

Experience in working with help request tracking and reporting tools

Knowledge of IT concepts and trends and new technologies

Ability to troubleshoot hardware and software issues, and communicate solutions to customers both verbally and inwriting

Ability to communicate effectively verbally and in writing with individuals and groups

Call502-379-4456 Ext 100for more details. Please provide Requirement id: 154588 while calling.

EOE Protected Veterans/Disability