Customer Service Agent

Position Title: Customer Service Representative

Wage: $18.00/hour

Shift: 1st

Hours: 7:30am - 4:30pm (Monday - Friday)

Reached a dead end at your current job? Check out how this position can create a new path!

Customer Service Representative Responsibilities:

- Communicate with customers through phone calls, faxes, chat and emails

- Handle large volumes of inbound and outbound phone calls

- Place orders, process refunds, and set up warranty replacements

- Provide knowledgeable answers to customer inquiries about products and pricing

- Assist customers in navigating our website and placing online orders

- Help customers with order status questions, returns, shipping inquiries, and disputes

- Troubleshoot product issues and save the sale when possible

- Handle escalated calls with professionalism and courtesy

- Collect payment information and order details, including addresses and phone numbers

- Document all call and email information according to our standard operating procedures

- Perform other related duties as assigned by the Manager of Customer Service

Requirements for Customer Service Representative:

- Excellent customer service and sales skills

- Strong sense of integrity and commitment to customer satisfaction

- Proficiency in computer applications

- Knowledge of customer service principles and practices

- Strong verbal and written communication skills

- Effective phone and listening skills

- Strong attention to detail and problem-solving abilities

- Able to work both independently and in a team

- Punctuality and excellent time management skills

- Proactive, self-motivated, quick learner and innovative thinker

- Basic knowledge and skills in Microsoft Office

- Typing speed of 30+ words per minute (WPM)

- Bilingual (English / Spanish) is a plus

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QPS Employment Group is a full-service staffing firm comprised of dedicated and passionate people with over 50 offices throughout the United States. We place great people with great companies in industrial, skilled trades, administrative, manufacturing, general labor and professional employment. Hiring immediately!

Why Work with QPS?

- Access to sought-after positions with leading employers

- Dedicated placement specialists who will guide you through every step of the job search process