Credit & Collections Supervisor

Join Our Team!

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.

We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.

As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewardingcareer, we invite you to review our opportunities!

Job Description Summary

Credit & Collections Supervisor

Are you seeking an entrepreneurial, empowering workplace that allows you to:

* Develop a career track

* Leverage your current skills while developing new skills

* Work with an incredible team of people

Sunbelt Rentals--the fastest growing rental business in North America--is seeking a Credit & Collections Supervisor. As a Credit & Collections Supervisor, you will lead collections employees in collecting revenues generated from the customers within their assigned area and ensuring compliance with Sunbelt's policies and procedures. You will also ensure the escalation of issues to Credit & Collections leadership for handling.

DUTIES AND RESPONSIBILITIES:

Responsible for day-to-day direction of the collection team; provide training to team members; monitor work expectations of collectors through regular checks; guide collectors on alternative/creative methods of collecting

Facilitates the flow of communication with the Field Support Team and across other teams as necessary

Handles at-risk and escalated accounts

Able to identify risk accounts and collection status through account reviews and escalate as necessary

Answers incoming customer calls

Makes lien notice recommendations to Team Leader, Field Collections Support

Participates in monthly calls to inform department of at-risk accounts

Supports Collections team as backup by cross training on multiple functions

Supports Credit Supervisor in monthly update meetings

Performs other duties as assigned by Credit Supervisor

QUALIFICATIONS:

3-5 years collection experience, preferably in business to business collections

Previous experience with a complex regional or national company with multiple locations

Knowledge of the general credit process and analysis of accounts-at-risk

Extensive knowledge of fair debt and collection management; strong knowledge of state commercial laws and knowledge of legal lending methods

Experience guiding large teams (10+ employees) on a day-to-day basis

Commitment to excellent customer service; professional phone etiquette

Excellent written and verbal communication skills, with all functions of the organization (specifically Sales)

Ability to handle dispute resolution, including irate/dissatisfied customers

Experience with Microsoft Excel or other spreadsheet application

Comfortable working with and influencing senior management

Developed negotiation skills

Preferred Qualifications:

Equipment rental industry experience preferred

Relevant credit and collections certification

Previous experience with lien process

The above description covers the primary duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day.

The physical demands of this role require bending, squatting, crouching, reachi