Swedish speaking customer service agent in Sunny Cyprus - incl

Required Language

Swedish, English

Employment Type

Full time

Contract Type

Permanent

Description

Start date: 13/10 Location: On-site, Larnaca, Cyprus Employment: Full-time, 40 h/week, 6-month probationary period followed by permanent contract Working hours: Rotating shifts Monday–Sunday, 09.00-23.00 Salary: Fixed salary + bonus

About the role & our client:

In your role as a Customer Service Representative, you will assist our client’s customers with their payment solutions. Your main responsibility will be to deliver top-quality customer service, and your day will be filled with inquiries regarding, for example, invoices and payment reminders. The work is primarily conducted through incoming phone calls, but email and chat support may also be required. The key objective is to ensure an exceptional customer experience and leave the customer with a positive impression. This role does not involve any sales.

To ensure the best possible conditions for you to thrive and succeed with us at Foundever, we offer:

Fixed monthly salary with an attractive bonus system

Opportunities for professional development

Modern, newly renovated office in a central Larnaca location

Full relocation package (your flight to Larnaca and airport transfer)

Free accommodation during your first month (second month costs only €100), or a cash-in-hand bonus if you find your own housing

Training and education by certified trainers

Refer-A-Friend bonus – work with friends and get rewarded!

Sunshine 330 days a year!

Health and accident insurance – both at work and during your free time

Group activities with your colleagues, such as Foundever Fun Day

Discounts and employee benefits at local cafés, restaurants, shops, and more

Ongoing support from our local HR team throughout your employment

To succeed in this role, we believe you:

Speak fluent Swedish (C1 level)

Have good knowledge of English (B2 level or higher)

Possess strong communication and problem-solving skills

Enjoy working with people

Are structured, efficient, and thrive in a dynamic work environment

Are comfortable using computers and digital tools

Can present a clean criminal record

Do not have an ongoing debt settlement, active debts to the Swedish Enforcement Authority (Kronofogden), or current payment defaults

Meritorious (but not required):

Previous experience in customer support

Experience in service roles (e.g., hospitality or retail)

Additional language skills such as other Nordic languages, German, Dutch, Turkish, Greek, etc.

What happens next?

After you’ve submitted your application, we will review it.

If your application proceeds, we will contact you via email to schedule a brief introductory phone call, where we’ll walk you through the next steps.

You will then be invited to complete our online assessments, which can be done via computer or mobile.

Finally, we’ll schedule an interview via Teams with one of our recruiters.

Community, well-being, purpose, and growth are our guiding principles. We hope you’ll want to become a part of our team!

If you have any questions about the position, don’t hesitate to reach out!

Recruitment Manager Therese Dickson,

Want to know more about what Cyprus has to offer and what life there can be like?

Cyprus is an island in the heart of the Mediterranean that truly has it all.

With breathtaking nature, white sandy beaches, and sparkling turquoise waters, unforgettable experiences are always close by. Cyprus is known for having some of Europe’s cleanest bathing waters (Blue Flag certified) with an average summer temperature of 27 C. The sea offers countless fun activities – how about jet skiing, snorkeling, windsurfing, or water-skiing? You could even try wreck diving – if you’re lucky, you might spot turtles or seals!

While beach days are a delight, turn your eyes toward the island’s majestic mountains and you’ll find hiking, jeep safaris, guided national park tours, and even skiing in the winter.

Charming towns across the island offer everything from natural beauty to cultural landmarks and world-class shopping. Influences from both Greek and Turkish culture are reflected in the island’s food, heritage, and atmosphere. As a former British colony, Cyprus has a truly international feel, and is known for its warm and welcoming locals.

English is widely spoken, but if you wish, there are also opportunities to take courses in Greek and other languages spoken on the island.