Patient Experience Specialist

Job Description

Position Title: Patient Experience Specialist – All OB/GYN Locations

Reports To: Clinic Manager or Clinic Director

Job Overview:

The Patient Experience Specialist is responsible for providing exceptional customer service through accurate patient registration and front-desk operations across all South Central OB/GYN clinic locations. This includes obtaining necessary documentation, verifying insurance, collecting payments, and maintaining accurate patient records. This role requires consistent interaction with patients, families, and the public, both in person and by phone.

While the employee will be assigned a primary work location, coverage at other South Central OB/GYN clinics will be required based on operational needs and at the discretion of the Clinic Manager.

Responsibilities and Duties:

Accurately schedule appointments in person and by phone in accordance with facility policies

Register and check-in/check-out patients in a timely and professional manner

Verify and update patient demographics in Cerner

Verify insurance coverage and obtain copies of current insurance cards

Collect photo identification to confirm patient identity

Collect co-pays, OB deposits, surgical deposits, and bad debt balances

Post charges and payments accurately to the appropriate accounts

Manage daily cash drawer and complete daily balancing reports

Answer incoming phone calls promptly and courteously

Make courtesy appointment reminder calls to patients

Obtain all necessary patient forms and documentation

Scan incoming medical records and signed forms into the appropriate patient chart

Fax medical records as needed

Maintain an organized work environment and prioritize tasks to avoid delays or backlog

Collaborate positively with team members to support a strong team dynamic

Maintain strict patient confidentiality in accordance with HIPAA guidelines

Adhere to all facility policies and procedures as outlined in the Employee Handbook

Perform other duties as assigned; management retains the right to add or modify responsibilities at any time

Qualifications:

Ability to read, write, and follow verbal and written instructions

Basic computer proficiency required

Excellent communication and interpersonal skills

Strong organizational skills and attention to detail

Work Location Assignment:

This position will serve all South Central OB/GYN clinic locations. A primary clinic location will be designated; however, the employee is expected to rotate between locations as needed to meet clinic demands, as determined by the Clinic Manager.

Monday-Friday 8am-5pm

Full-time