Client Support Representative, Tier- 3

Client Support Representative, Tier-3 (Tuesday - Saturday, 2:00 pm - 10:00 pm) - Remote

Founded in June 1996, VS Media is an industry leader specializing in highly interactive, high-traffic, live video chat websites. Spanning the globe with over 200 million visitors per month and 80 million ads per day, we provide a platform for adults to discover new kinds of interactive content through live video and chat services. Our size and scale stretches across every continent, delivering powerful technology to enhance our clients’ online presence. From streaming live video to billing solutions to gamification development, we leverage the latest technology to provide the best digital experience possible.

About the Job

We need an intelligent, hard-working, organized individual to join our client support team.

As we are an internet-focused tech company, please note that we do manage adult-oriented content. This position directly involves working around such explicit material on a regular basis, therefore it is imperative that the ideal candidate have no issue with this aspect of the business. Please take a look at our website flirt 4 free for an example. VS Media understands and respects that such content is not suitable for all applicants.

This is a fully remote position for applicants ONLY in AZ, CA, CO, IN, NY, OK, TN, AND TX.

General

As a Tier-3 Client Support Representative, you will be responsible for facilitating the success of our performers and studios and for fostering brand loyalty, through the provision of authentic tier-3 client support services that surpass client expectations and ensure their satisfaction. As the first point of contact for our clients, addressing their enquiries and resolving issues, Client Support Representatives must be exceptional in their care, attention, and attitude towards all those whom they serve, aspiring to add value to the Company’s products and to maximize the potential for continued client engagement. The role requires proven client support expertise, outstanding communication and interpersonal skills, and excellent critical thinking and problem-solving abilities.

Responsibilities

Serving as the primary point of contact for our clients, via various channels such as phone, email, and chat, responding promptly and professionally to client enquiries, providing accurate information, and resolving issues in a timely manner.

Providing white-glove support to our most prestigious clients, resolving payment enquiries and support, providing advanced product troubleshooting, responding to internal support requests, and handling severe compliance- and policy-related support items, along with other support items as needed based on the expected tier-3 knowledge base and skill level.

Assisting in the optimal delivery of tier-2 support services, as needed. These include providing advanced sign-up support, account management support, product troubleshooting, functionality and feature support, handling general compliance- and policy-related support items, and general support workload items, along with other support items as needed based on the expected tier-2 knowledge base and skill level.

Assisting in the optimal delivery of tier-1 support services, as needed. These include providing general account support, basic product functionality and feature support, basic account sign-up assistance, and basic codes of conduct compliance, along with other support items as needed based on the expected tier-1 knowledge base and skill level.

Ensuring that all escalations are managed in a way that ensures a positive and valuable experience for our clients.

Facilitating the execution of our compliance obligations.

Minimum Qualifications and Requirements:

* 6+ months of customer support-based experience.

* Outstanding communication and interpersonal skills

* Strong typing skills.

* Excellent critical thinking and problem-solving abilities.

* Applicants must be comfortable with working around adult content.

VS Media provides a variety of health and wellbeing benefit programs including:

Medical, dental and vision (eligible on the first of the month following a 30 day waiting period) with a generous ER contribution

401K with company match

Generous, employer funded life insurance with additional, elective options for increased coverage

Voluntary accident insurance

Long-term disability subject to eligibility

Paid vacation and sick time in addition to annual personal days (eligible after a 90 day introductory period)

10 paid company holidays per year

Employee resource program, employee recognition program, gym benefit ( following an eligibility period) and an employee referral program

Two paid Office Closures per year

Principals ONLY!

CCPA Notice at Collection for California Employees and Applicants

Effective Date: January 1, 2023

Drafted and Updated: October 27, 2022

VS MEDIA, INC. collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:

Identifying information, such as your full name, gender, date of birth, and signature.

Demographic data, such as race, ethnic origin, marital status, disability, and veteran or military status.

Contact information, such as your home address, telephone numbers, email addresses, and emergency contact information.

Dependent's or other individual's information, such as their full name, address, date of birth, and Social Security numbers (SSN).

National identifiers, such as SSN, passport and visa information, and immigration status and documentation.

Educational and professional background, such as your work history, academic and professional qualifications, educational records, references, and interview notes.

Employment details, such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records.

Financial information, such as banking details, tax information, payroll information, and withholdings.

Health and Safety information, such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information.

Information Systems (IS) information, such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks.

Geolocation data, such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location.

Sensory or surveillance information, such as COVID-19 related temperature checks and call monitoring and video surveillance.

The Company collects Personal Information to use or disclose as appropriate to:

Comply with all applicable laws and regulations.

Recruit and evaluate job applicants and candidates for employment.

Conduct background checks.

Manage your employment relationship with us, including for:

onboarding processes;

timekeeping, payroll, and expense report administration;

employee benefits administration;

employee training and development requirements;

the creation, maintenance, and security of your online employee accounts;

reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill;

workers' compensation claims management;

employee job performance, including goals and performance reviews, promotions, discipline, and termination; and

other human resources purposes.

Manage and monitor employee access to company facilities, equipment, and systems.

Conduct internal audits and workplace investigations.

Investigate and enforce compliance with and potential breaches of Company policies and procedures.

Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company.

Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance.

Perform workforce analytics, data analytics, and benchmarking.

Administer and maintain the Company's operations, including for safety purposes.

For client marketing purposes.

Exercise or defend the legal rights of the Company and its employees, affiliates and agents.

To view our applicant/employee privacy notice visit

If you have any questions about this Notice or need to access this Notice in an alternative format due to having a disability, please contact or at .