Co-Op, Airport Customer Service and Cargo Project Management (Spring

How you'll help us Keep Climbing (overview & key responsibilities)

As part of

Delta’s Customer Experience business unit, the Airport Customer

Service (ACS) and Cargo (CGO) teams play a vital role in shaping

the travel journey—from welcoming customers at the ticketing counter to

ensuring a clean, efficient airport experience and timely baggage delivery at

their destination. Supporting over 22,000 airport operations

professionals across 300 destinations in 52 countries on six continents,

ACS and Cargo are at the heart of Delta’s global operations.

We are seeking highly

motivated undergraduate students to join our Co-Op Program, where

you’ll gain hands-on experience in airport operations, project management, and

process improvement.

**Key Responsibilities**

As a Co-Op, you will

collaborate with a team of airport operations professionals to:

+ Analyze and measure operational performance toidentify trends and improvement opportunities.

+ Apply project management principles tosupport and lead initiatives.

+ Work cross-functionally with stakeholders acrossbusiness units in a professional, fast-paced environment.

+ Provide process engineering and internalconsulting services to enhance operational efficiency.

+ Participate in data collection andanalysis for projects impacting multiple departments.

+ Identify and implement processimprovements to boost productivity and customer satisfaction.

+ Recommend innovative solutions to enhancethe customer experience and evaluate the impact of proposedchanges.

You will be placed in one of

the following teams:

+ Airport Customer Service (ACS)

+ Cargo (CGO)

**Program Structure**

This is a three-semester

alternating Co-Op program. Students must complete all rotations before

graduation:

+ Spring 2026

+ Fall 2026

+ Summer 2027

_Note: Students mustnot take academic classes during Co-Op semesters. Please confirm with youruniversity and academic advisor that this schedule aligns with your curriculum._

What you need to succeed (minimum qualifications)

• Currently pursuing a Bachelor’s degree in Industrial Engineering, Business Administration, Analytics, Statistics, Economics, Aviation Management, or a related field.

• Must be enrolled in a 4-year degree program and available for three alternating semesters.

• Strong communication skills and ability to present professionally to all levels of leadership.

• Demonstrated teamwork and commitment to continuous improvement.

• Proficient in Microsoft Office Suite, especially Excel and PowerPoint.

• Experience with data analytics tools such as SQL, SAS, Tableau, or Power BI.

• Eagerness to learn and adapt to new challenges.

• Commitment to diversity, safety, and security in the workplace.

What will give you a competitive edge (preferred qualifications)

**Preferred Qualifications**

+ Ability to interpret and synthesize large datasets tosupport decision-making.

+ Comfortable working both independently and in teamsettings.

+ Demonstrated leadership through student or communityorganizations.

+ Skilled in developing clear, concise presentations tocommunicate findings and recommendations.

+ Interest in learning leadershiptechniques, problem-solving, and conflictresolution strategies.

+ Passion for the aviation industry and astrong interest in Delta Air Lines.

**Why Join Delta’s Co-OpProgram?**

This program offers a unique

opportunity to gain real-world experience, develop professional

skills, and contribute to impactful projects in a global airline environment.

While participation does not guarantee full-time employment, it provides a

strong foundation for future career opportunities.

Benefits and Perks to Help You Keep Climbing

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here