Service Supervisor

Company:Finning Canada

Number of Openings:1

Worker Type:Permanent

Position Overview:Are you a hands-on leader who thrives in fast-paced environments and takes pride in delivering top-tier service?

As a Service Supervisor, you’ll be at the heart of our operations—spending most of your time on the shop floor, driving safety, quality, and productivity. You’ll lead a skilled team of technicians, ensure every job is done right the first time, and play a key role in exceeding customer expectations. If you're passionate about people, process, and performance, this is your opportunity to make a real impact.

We look forward to you joining our team!

For this position, the expected salary range is between $110,000 and $120,000 annually. This range reflects our commitment to providing competitive compensation that aligns with industry standards and your qualifications. We also offer additional incentives such as a annual bonus and premium for certain shifts.

Please note that the actual salary offer will be based on a candidate’s experience, qualifications, and fit for the role. We are dedicated to fostering an inclusive and equitable work environment, and this salary range is designed to support that commitment.

Job Description:

Lead by example on the shop floor, spending most of your time actively supporting technicians, monitoring job progress, and ensuring adherence to safety and service standards.

Champion a culture of safety by conducting daily safety reviews, ensuring compliance with the National Safety Code (NSC), and leading pre-job, mid-job, and post-job safety meetings.

Manage and mentor a team of technicians and apprentices, providing coaching, performance feedback, and development opportunities to build a high-performing, engaged workforce.

Ensure service quality and accuracy, verifying that all repairs align with the agreed scope of work and that tooling, parts, and technical issues are resolved promptly.

Oversee job planning and execution, assigning technicians to bays/jobs, managing manpower availability, and conducting mid-job reviews to ensure timely and efficient completion.

Act as a key communication link between the shop floor and customer-facing teams, ensuring that job updates, changes, and technical findings are clearly communicated.

Support warranty and repair processes, identifying warrantable failures, managing third-party service requirements, and ensuring accurate documentation for claims and credits.

Drive continuous improvement by identifying safety and process opportunities during job reviews and implementing lessons learned into future work planning.

Ensure compliance with standard operating procedures, including accurate timecard completion, tool maintenance, and adherence to contamination control protocols.

Contribute to operational performance goals, including safety targets (TRIF, near misses), customer satisfaction (NPS), employee engagement, and financial KPIs (rework, variance, productivity).

Qualifications:

Journeyperson Heavy Equipment Technician certification

Minimum 4 years of experience with Caterpillar equipment and engines

Proven leadership and supervisory experience

Strong understanding of:

Caterpillar product lines and service systems

Warranty and goodwill processes

Job Hazard Analysis (JHA) and hazard assessment

NSC compliance and safety protocols

Contamination control and undercarriage components

Financial acumen and ability to interpret KPIs

Familiarity with collective agreements and performance management processes

Note:

This position is based out of our Kamloops shop location.

Permanent, full-time role.

Continuous shift; 7 on, 7 off 12-hour days.

Flexible option plan benefits with varying levels of coverage from day one.

Matching pension contributions to help you save for the future.

Matching share purchase program.

Employee Share Purchase Plan and RRSP options.

Paid vacation with an increasing allowance based on years of seniority.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

R-2025-3378