Service Manager - Tietoevry Tech Services (m/f/d)

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We are looking for an experienced Service Manager to oversee Data Centre Network Services for our key customers. You will be responsible for service delivery, coordination with technical teams, and maintaining a high level of customer satisfaction.

Key Responsibilities:

Manage and supervise operations of data centre network services

Act as the main point of contact for customers and internal teams

Ensure SLA compliance and provide regular service reporting

Identify and drive service improvement opportunities

Oversee incident, change, and problem management processes

Requirements:

Proven experience in IT service management (preferably in networking or data centre environments)

Good knowledge of the ITIL framework

Strong communication and organizational skills

Proficient in English (spoken and written

At Tietoevry, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity. Diversity, equity and inclusion (tietoevry.com)

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