Client Services Consultant

About Us

Airswift is the leading workforce solutions provider to the STEM industries. For over 40 years Airswift has been transforming lives through the provision of international workforce solutions to STEM industries. Today, we are an integrated team of over 900 employees across 37 countries, supporting over 8,000 contractors globally.

We are a people business – we transform lives through the world of work. We care about wellbeing, community engagement and our planet – we plant a tree for every person placed in a job globally! We have a passion for growth, including investing in the development of our people.

We support professionals looking for jobs with exceptional firms in the technology, construction, and engineering sectors.

Role Description

The Client Services Consultant is responsible for ensuring seamless service delivery aligned with client expectations and contractual obligations. This role involves managing client relationships to drive retention and referrals, overseeing work order lifecycles, and ensuring compliance with regulatory and internal standards. The Consultant supports contractors throughout their assignments, coordinates debt resolution, and proactively aligns service models with clients’ evolving strategies. Effective use of systems like Bullhorn and strategic account planning are key to success in this role.

Principle Accountabilities:

Monitor overall service delivery, ensuring all standard level agreements are met, terms and conditions are executed properly, and services are delivered according to clients’ needs.

Drive retention and increase opportunities for referrals.

Resolve debt and coordinate with internal and external stakeholders to ensure the necessary parties have the right information to collect client debts.

Obtain client work orders and authorisations.

Forecast client’s upcoming strategies and objectives to ensure delivery models remain aligned.

Closely monitor work order expiry dates and drive renewals.

Ensure compliance with standardised workflows to effectively manage project delivery within the contracted scope, timeline, and cost.

Proactively lead a joint company strategic account planning session.

Proactively assess, clarify and validate customers’ needs on an ongoing basis.

Adhere to the local regulatory requirements and customer policy.

Support contractors and assignees throughout their assignment from onboarding to offboarding, including all pre-access requirements, logistics, document recording, tracking of recharges and ongoing support for queries.

Adopt and ensure best practice use of the Bullhorn System.Skills, Knowledge, and Experience:

Strong interpersonal, communication, organisation and time management skills.

Adept in time management and can demonstrate structure in thinking.

Strong client service skills.

Upholds standards of excellence.

Highly self-motivated and objective driven.

Keen to apply strategic vision and sales acumen to a highly challenging ‘fast growth’ style role.Technical Skills

Accredited degree or equivalent work experience.

Minimum three years with the business in a similar capacity or can demonstrate equivalent experience in a similar role.

Experience working in ATS and CRM systems.

Experience fostering strong client relationships.

Ability to foster teamwork when working cross functionally.

Proven experience leading strategic projects.

Excellent Microsoft skills, in particular Word & Excel.What we can offer you!

Attractive monthly base salary + competitive commission/performance bonus.

Genuine career progression opportunities, either locally or globally!

World-class training programmes and development opportunities

Virtual Onboarding Events exclusively for new hires.

Team driven environment, supportive culture with a focus on work-life balance.

Career breaks available after one year.

Mental Health First Aiders to signpost you to support when you need it.

Monthly Excellence Awards nominated by your peers.

Quarterly roundtable with CEO for Excellence Award winners

Yearly destination trips as part of our Highflyers program (Dubai, Buenos Aires, etc…)

Charity days for various important causes such as Relay for Life and Earth Day.Our Core Values:

Growth - In life and business, one must grow to flourish and achieve high ambitions. Growth requires change, challenge, risk and sacrifice - we will always choose growth.

Life – Above all else, we value life. The quality of life, both in and outside of work, profoundly influences our well-being and our impact on the world.

Excellence - We deliver, holding ourselves accountable for results. Our customers see excellence in everything we do.

Integrity - We are ethical, open, honest and authentic. People trust us to do the right thing for the right reason.Visit our website and social media to find out more! -

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Diversity & Inclusion

At Airswift, we believe that diversity is critical to our success and makes us a great place to work. We are committed to building an equal opportunity workplace; the more inclusive we are, the better our work will be.