Enterprise Customer Success Coordinator

Job Description

Salary: Depending on Experience

Role and Responsibilities

The Enterprise Customer Success Coordinator is a member of our Sales team based in our Lindon office. They will assist VP of Sales in all administrative aspects and assist in enterprise customer service items. The ideal candidate will be detailed oriented, have the ability to work independently, have strong self-initiative and be business-minded. Specific tasks as detailed below;

Sales order validation

Order entry of sales into tracking systems and project management tools

Calling customers to validate service orders

Answering questions about Lehi and Utopia Residential Fiber services

Front desk, office supply ordering, package receiving, shipping

Inbound Enterprise Customer Service calls

Inbound Sales Call Routing

Enterprise Sales Assistant

Other duties as assigned

Qualifications and Skills

Telecom knowledge a plus

Team player; ability to build strong relationships with customers and within the team

Detailed-oriented; problem solver; ability to work independent

Strong verbal and written communication skills

Knowledge of MS Office products including Word, Excel & Power Point

Experience with Salesforce and other Sales CRMs, a plus

Well organized and self-motivated. Ability to prioritize and meet goals.

Ability to multi-task

Full-time