Project Manager (Team Lead)

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 4,500 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

Position Summary

As the Project Manager (Team Lead) at Jet Aviation, you will act as the main point of contact towards the customer for all project related aspects such as:

• Supporting project starting and implementation

• Managing project, budget, schedule and quality gates.

• Managing product delivery including paper work

• Reporting to customer and Jet MRO management on project status

• Closing project

PM shall ensure continuous contract compliance, expected GP% performance and managing changes until project closure. In addition, the Project Manager (Team Lead) act as the liaison between the customer and supervisors, engineering, production, SCM and billing. With your hands-on mentality, you manage the project in a pro-active manner, finding the right balance between customer satisfaction and commercial performance of the project. The Project Manager (Team Lead) is on top of regulatory requirement and work closely together with the core team to release the AC successfully to service.

Main Responsibilities

Assist in Planning and Coordinating of PM schedules/assignment to projects

Lead daily project morning escalation meetings

Review the initial work scope with the Project Specialist (Planner) team and take over ownership of the project

Present and confirm project work scope with the customer during the incoming meeting

Create GANTT chart for project execution management

Raise defects and scope increases to the customer via Additional Work Requests (AWR)

Investigate parts pricing from SCM or supplier websites and track critical parts with the help of SCM

Open work orders in SAP as required

Coordinate supervisor and other resource assignment together with P145

Issue project Financial & Technical status report to customer on a regular basis

Monitor project: general progress, planed hours # budget, financial performance, R&O, implement mitigation strategies, payment milestones, AWRs, warranty cases...

Ensure that all additional work is quoted in a timely manner and that customers receive regular updates

Manage customer escalations and determine if further escalation is required

Support Operation and shops supervisors and leaders during the maintenance project

Work closely together with the billing department releasing down payment, invoices and credit notes (if necessary) as per contract agreement

Track payments and financial status (GP%) of the project and manage close communication with customer together with the finance department

Coordinate all required paperwork and documentation for the release to service of the AC (Job cards, work report, logbook, etc.)

Track occurrence investigation reports until corrective action implementation

Embrace continuous improvement attitude and actively contribute to Project process improvements

Manage customer disputes and escalate to the appropriate level as required

Support customer survey until reply received

Coach and mentor team members

Ensure shift support based on requirement (Friday - Sunday) with P145, shops and moving team.

Oversee and manage the financial AC release prior departure

Minimum Requirements

Bachelor’s degree in functional area or related professional field from an accredited university

Minimum 5 years of relevant work experience

Thorough knowledge of processes, procedures, and concepts in functional are

High Customer focused and service mentality

Strong influencing skills, open mindset

Project Management Professional (PMP)® certificate or equivalent (f.e. Prince2, etc...) is required

Solid experience in leading functional/cross-functional initiatives

Strong analytical and conceptual skills to solve complex issues

Strong technical knowledge in Business aviation and cabin refurbishing

Strong understanding of broader business aviation context

Capacity to adapt to a challenging and fast-moving environment, with changing priorities and a dynamic workload

Ability to work under pressure and deal with tight deadlines

Ability to work on several projects simultaneously and to set priorities / taking initiatives

Results driven - able to execute with high personal accountability and without supervision

Profound business and financial acumen

Excellent interpersonal and communication skills

Strong influencing skills, open mindset

Fluent in English

Computer literate (MS Office, SAP, CMP, CAMP an advantage).

If you are interested in a multicultural, challenging and innovative working environment and your profile matches our requirements, we are looking forward to receiving your online application in English.