Student Desktop Technician

The Student Desktop Technician position supports the Department by assisting students, staff, and faculty by phone, email, and in person with their technology questions and problems, hardware and software support, and installation and configuration of equipment. Duties include, but are not limited to:

Setup and deployment of University PCs, including Desktops and Laptops, Inventory management, and timely escalation of high impact issues;

On-site and remote support for hardware and software, including application installation and updates. Hours are flexible and will vary depending on the candidate's availability and the workload of the department. The ideal candidate will be able to work 20-25 hours a week, Monday-Friday, between the hours of 8-6.

Candidate must:

Have excellent customer service skills; be organized with strong attention to detail

Able to multi-task in a fast-paced environment; have a positive attitude and be willing to embrace change

Be able to work independently, as well as within a team

Be process oriented with strong troubleshooting and diagnostic skills

Have a willingness to learn

Excellent interpersonal and listening skills

Excellent oral and written communication skills

Able to work with a diverse population and exhibit a high degree of confidentiality

Be proficient with MS Office products

Able to lift up to 60 pounds (desktops, monitors, printers, scanners, ect.).

Previous Help Desk or Call Center experience is preferred. Also helpful is familiarity supporting browsers, anti-virus, firewalls, anti-spyware, basic wireless troubleshooting, Windows operating systems and PC hardware.

ALL CANDIDATES MUST BE CURRENT FRANKLIN STUDENTS

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.