IT Help Desk Technician

Job Description

Objective of the Position: This position provides IT support and customer service by assisting end users at site assigned and all EETAM locations. The position ensures that all IT support requests are addressed in a timely fashion.

Essential Accountabilities: The position incumbent ensures that:

Support end users with day-to-day problems at site assigned (and/or other EETAM locations), requires travel by car or plane to EETAM location based on assignment.

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Respond to queries either in person (50%) or over the phone (50%). Highly Interactive role that required face-to-face interactions with end users and IT team on a daily basis.

Provides company cell phones assistance (including blackberry and IPhone) to end users

Issuing new user security access to certain network drives.

Determine priority of open issues including End User requests.

Provision of IT equipment and software to end users.

On Call (nights & weekends) as needed.

Create IT support documentation.

Secondary Accountabilities: The position incumbent ensures that:

Conduct all business related activities for, and on the behalf of, Eberspaecher within the limits of applicable local, state, and federal legal requirements.

Provide support to, and compliance with, all local and corporate Eberspaecher Health, Safety & Environmental (HSE) policies, procedures and other HSE related requirements.

Quality - Demonstrates accuracy and thoroughness and follows all EETAM polices related to TS16949 and ISO 14001; looks for way to improve and promote quality.

Other duties as assigned.

Requirement Profile

Professional Background / Basic Qualification / Work Experience:

Associates degree or equivalent from a 2 year college or technical school.

Prior internship experience in technical support/IT function is preferred.

Must have strong troubleshooting, time management, and customer support skills.

Ability to travel domestically by car or plane.

To perform this job successfully, an individual must be proficient in Microsoft Windows, Microsoft Office.

To perform this job successfully, an individual must be knowledgeable in Hardware support, to include (but not limited to): laptops, desktops, servers, printers, smartphones.

Technical Expertise:

Ability to analyze data and prepare reports, statements and projections.

Ability to apply mathematical concepts and operations, including calculations, percentages, etc.

Ability to read and comprehend instructions, correspondence, and memos, and write correspondence.

Analytical- Synthesize complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.

Business Acumen- Understands business implications of decisions.

Knowledge of continuous improvement of products for manufacturability.

Knowledge of engineering fundaments, mechanical systems, automotive systems, and exhaust systems.

Project Management- Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

Strives to continuously improve expertise, knowledge and skills.

Full-time