Technical Solution Expert - Applications

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

You will be responsible for the second level technical support, application technical management and monitoring, assist National projects

Your key responsibilities:

Provide the second level technical support, solve the main troubleshooting case

Organize the application team to conduct workshop, share the experience, enhance team service capability

Solve application / product problems promptly and completely

Formulate and maintain the product and customer technological document management system and process

Set up the standardized workflow and strategy for customer training and customer visiting

In charge of product usage training file management, update, editing and related service, product and customer notice

Communicate with Global, exchange the technical message on time, deliver summary to local colleagues

Execute the SOP and company strategy, coordinate with sales and marketing department

Provide the second level support to the evaluation of products for customers

Assist the application specialist to support the customers in the interpretation of test results

Basic Requirements of the Job

You should holds at least Bachelor degree or above in Molecular Biology/ Medical Laboratory/ Medical Pathology/Life Science or equivalent professional. Good presentation skill, analytic skill and training skill.

You should have:

Good track record for working in a MNC company for more than five years, with related work experience in sales & application support.

Planning & Organizing

Customer Orientation & Relationship Management

Product & Applications Expertise

Internal Cooperation & Coordination

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.