PATIENT COORDINATOR: REYNOLDSBURG
We are seeking a friendly and organized Patient Coordinator to join our growing healthcare team. In this role, you will work at the front desk of our medical office in Reynoldsburg, and assist our patients and other visitors.
Position Purpose: The purpose is to handle all initial contact and to set the tone with potential and established patients and other visitors or callers.
Minimum Qualifications:
High School Diploma or Equivalent
Job Essential Functions and Duties:
Welcome and greet all patients and visitors whether in person or over the phone
Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette
Be courteous by providing attention to each patient who walks in. Everyone should be greeted with a smile and conduct should always be polite
Register new patients and update established patient demographics, collecting copays, balances, insurance cards, entering information into EHR
Facilitate patient flow by notifying the provider of patients' arrival by checking the patient in to the EHR, notifying the patient of delays and communicating with patients and clinical support staff
Keeps medical office supplies adequately stocked by anticipating inventory needs, notifying the supervisor of such needs and monitoring office equipment
Maintaining a clean and sanitized reception area
Following HIPAA guidelines
Maintaining faxes and returning voicemails from patients
Sending outbound referrals when asked by the physician
Other tasks assigned to you from management
Interpersonal Skills and Competence:
Be a good listener
Have proper phone etiquette
Maintain confidentiality
Excellent customer service skills
Demonstrates the ability to work in a fast-paced environment
Strong attention to detail
Great personality and dependability
Must approach tasks with a sense of urgency
Must be able to handle multiple tasks at once
Physical Requirements:
Professional appearance and demeanor
Specific vision abilities required by this position include close vision and distant vision.
The noise level in the work environment is usually moderate
The Patient Coordinator is frequently required to stand and walk. Must occasionally lift and/or move 10 pounds.
Schedule and Related Information:
Work schedule is Monday through Friday no Weekends
Travel to other locations may be occasionally necessary
Benefits:
Health
Dental
Vision
Life
Short term/Long term
Personal Time Off (PTO)
401k
Flexible spending account
Majors holidays paid