Analyst, Client Services, Protection

Job TitleAnalyst, Client Services, Protection

Job Description

The Role

The role reports into a Manager, who has line management responsibility within the PL Re Client Services team. Within the Client Services team there are separate Longevity and Protection teams.

The Analyst role is responsible for manging the day-to-day operations of our reinsurance treaties. This includes data and accounts processing, management of internal as well as external client engagement and improving our operational controls. There are exciting challenges ahead as we currently embark on a project involving back-office unification and standardisation. There are opportunities for global exposure and collaboration with colleagues across our operating regions.

The role is varied and dynamic, and there are several different projects and ad-hoc pieces of work you may be involved with. Examples of key responsibilities are as follows:

Fully understand the treaty and client's data for effective in-force treaty management

End to end ownership of assigned reinsurance treaties

Perform necessary validation checks on data, manage error handling to reconcile and book statement of accounts in a timely manner

Development of reports for regular validation of accounts and controls

Implement process improvements, and developing and improving reporting/MI methods

Manage client relationship through regular engagement including face to face meetings and annual reviews as required.

Collaborate with internal stakeholders such as our actuarial functions and finance by validating key reports and highlighting any issues with client data or extraordinary data trends

Perform internal controls to meet local and global regulatory requirements

Provide inputs to drive treaty implementation as required

This role is ideally suited to an individual with a strong technical background who can quickly learn new skills, but who will also challenge and improve the existing processes.

The Client Services team works closely together and with a variety of stakeholders across our business including Finance, Actuarial functions, Pricing and Marketing. A collaborative and proactive attitude is therefore a must for the role.

Essential Qualifications & Expertise

Fluent in spoken and written Korean to support the Korea market

A sound knowledge of Insurance/Reinsurance or any other financial institutions administration practices and principles.

Aptitude for managing data and analysis with advanced Excel skills.

Comfortable working with large datasets (~1mil records).

Knowledge of basic coding or interested in learning the skill.

Strong analytical skills and problem-solving abilities.

Strong interpersonal skills and team player.

Curiosity and critical thinking of issues with solution-oriented mindset.

Desirable Experience

Good report writing and verbal communications skills.

Competent user of Microsoft Excel.

Knowledge of SQL or similar data query tools.

Experience in working on SAP or another operations platform.

Working For Pacific Life Re

Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every step. Of course, we take our work seriously and we know our team can operate under great pressure. We work hard and thrive on achievement, but we also know how to have fun and relax too. We regularly host a range of team building days to strengthen our team's connection with each other and reflect on their successes.

Providing employees with a healthy work-life balance is very important to our culture. We have a wide range of employee benefits and we host regular social activities and well being initiatives. We are also committed to supporting our employee's involvement in their communities, by actively fundraising, hosting charity events and overseeing volunteering opportunities.

Benefits

Leave

23 days of annual leave with option to buy/sell more days

Adoption and fertility leave

Generous enhanced parental leave

Healthcare

Comprehensive private insurance coverage for employee and dependents

Group Term Life Insurance coverage of 5x basic annual salary, Group Accelerated CI of 1x annual basic salary and Group Accidental Death & Dismemberment of 3x annual basic salary

Optical & Dental benefits

Additional flexi benefits

Wellness

Access to Employee Assistance Program

Time off for volunteering

Charitable matching of employee donations

As part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possible.

Pacific Life Re Values

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