Customer Experience Trainee

WHAT WE OFFER:

When you join Maersk, you’ll find that the world is your workplace. You’ll work in a culturally diverse, stimulating environment, surrounded by new ideas and different ways of doing things. We believe in individual performance within highly professional teams supported by our distinctive values. To us teamwork means acceptance, respect, dedication, and the idea that we can achieve more when we all pull together.

Living our values means competing in the marketplace in an ethical way so our name is synonymous with being a credible and valuable business partner. Through Constant Care and Humbleness, we strive to prepare for the future, while never forgetting that our customers and competitors are key to our ability to improve. In our daily work Uprightness and Our Employees mean that transparency and accountability in everything we do go hand in hand with being an inspiring, challenging place to work. At Maersk, we take pride in hiring the best person for the job – irrespective of gender, age, nationality, or religious belief.

Key Responsibilities:

Demonstrate strong business acumen and understanding of factors that drive customer decision-making.

Onboard new customers and nurture strong, collaborative relationships with both existing and new clients.

Serve as the primary point of contact for your assigned customers, ensuring smooth execution of the end-to-end shipment lifecycle by coordinating with both customers and internal stakeholders.

Understand external factors affecting the customer’s supply chain, including their service needs, urgency, and business drivers.

Align with customer expectations from the outset and proactively provide solutions-oriented responses.

Take full ownership of customer satisfaction across the full Maersk product offering for assigned customers.

Promote digital adoption by leading discussions with customers around digital tools and platforms.

Identify opportunities to cross-sell and upsell Maersk’s Logistics and Services products.

Conduct regular performance reviews with customers to ensure service alignment and satisfaction.

Manage vendors and plan shipment order consolidation – note: this role does not involve physical cargo handling.

Proactively monitor shipments and inform customers of any deviations from the transport plan, offering alternatives or solutions where necessary.

Display a strong customer-first mindset, going the extra mile to deliver practical and timely solutions.

Continuously seek and act on improvement opportunities, collaborating effectively with both internal and external stakeholders.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .

R157497