Customer Care and Technical Service-DENV-Dutch

Daikin Europe NV (DENV) is a subsidiary of Daikin Industries Limited, a Japanese outstanding company and worldwide the biggest developer, producer and supplier of HVAC-R (heating, ventilation, air conditioning and refrigeration) solutions, including heating pumps and cooling technology.

DENV is Daikin’s sales, R&D, and production headquarters for Europe, the Middle-East and Africa. The headquarter has Belgian offices in Brussels, Ghent and Ostend, as well as 8 production plants, 24 sales subsidiaries and offices and a whole network of independent distributors and dealers across the EMEA region.

Technical Customer Service Job Description

Technical customer service provides technical support to systems running different operation systems such as Linux, Windows and Mainframe.

Technical Customer Service Duties & Responsibilities

To write an effective technical customer service job description, begin by listing detailed duties, responsibilities and expectations. We have included technical customer service job description templates that you can modify and use.

Sample responsibilities for this position include:

Maintain schedules and ensure proper department coverage at all times

Hold regular meetings with direct reports to discuss processes and problems Monitor all SWOs to ensure KPIs are met

Monitor all SWOs daily for repeat or other repairs needing escalations

Ensure all SWOs are properly executed from the sectional perspective – correct poor practices

Supervise, organize and execute repairs and delegate work to other technicians within the In-House Repair area

Additionally, oversee repair quality, productivity, and internal and external customer expectations

Conduct repairs and provide technical support on Microscopes and Accessories and provide integration and assembly support of microscope systems as required

Additionally, provide service and repairs on microscopes and engages in electronic troubleshooting techniques, including interpretation of schematic drawings and technical manuals for all stakeholders Monitor sectional skills and training needs

Log common or unusual problems for reporting to your Manager

Prepare and maintain presentation slides keeping current sectional problems and issues available for inclusion in overall Customer Service presentations

Technical Customer Service Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Technical Customer Service

List any licenses or certifications required by the position: ITIL, CTIA, AWS, AAADM, SQL, MS, MCSE, MCSA, MCP, CCNA

Education for Technical Customer Service

Typically a job would require a certain level of education.

Employers hiring for the technical customer service job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Technical, Business, Finance, Accounting, Engineering, Associates, Science, Computer Science, Education, Chemistry

Skills for Technical Customer Service

Desired skills for technical customer service include:

Equipment functionality

Teradata

Order processing and marketing policies and procedures

Security concepts

Disk array architecture

Linux

Mainframe operating systems

DNS

Each clients products and services

Windows

Desired experience for technical customer service includes:

Associates degree minimum (Bachelors preferred) or equivalent experience in an IT related field

Minimum of 1 year hands-on experience supporting a multi-platform application

Familiarity with relational databases such as Oracle and SQL Server

Strong online community/forum experience

Experience deploying and troubleshooting installation & licensing products in a TCP/IP networking environment

Desirable (but not required)

At Daikin Europe we care about the climate and our people. Our technology is at the heart of a better climate in the world, our people are the very start of bringing it into the world.

Daikin Europe lives a family-like supportive spirit based on its people-centered management. With a positive environment full of chances where we believe in the potential of people and support their (international) development throughout their growth as a person and as a professional.

We provide solutions for all climate needs. We are proud to develop, produce & sell HVAC-R solutions in and from Belgium. We believe top-quality products and services are delivered by talented teams – in a warm working climate.

We utilize renewable energy and improve the interaction between our heatpumps and buildings, to achieve greater growth while helping address social issues such as climate change. Our aim: drive sustainable and effective solutions, sparking a good climate for the generations to come. We are driven by accountability and improve continuously.