Housing Officer

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.

Housing Officer

Phoenix House, Basildon – Covering Basildon and the surrounding areas

£34,531 - £36,348 per year plus £600 car allowance

37.5 hours per week – Monday to Friday - 9:00am to 5:30pm

We are seeking a Housing Officer to join our Basildon Housing team that is part of the South East Region. You will be responsible for providing a high-quality housing management service that meets the identified needs of customers and the wider community. You will be working in a professional manner to resolve problems and improve services. Each day will involve working as part of a team to respond to resident tenancy & lease related queries in person, email and telephone as well as addressing concerns involving residents homes, the environment and neighbour relations. The sites managed have a high proportion of leasehold and shared ownership properties so experience of managing these tenures is required.

The role of Housing Officer will include:

Effective management of anti-social behaviour cases

Liaising with colleagues in Property Services and Lettings to ensure the effective allocation of void properties

Managing tenant expectations regarding repairs and escalating any property maintenance issues affecting tenant welfare via appropriate channels

Managing complaints about service delivery

Working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety and data protection)

Delivering general advice on all aspects of tenancy to enable sustainability

Working closely with administrative colleagues to complete a range of tenancy management processes

Skills and experiences:

Proven experience of undertaking a similar role

Prior experience of delivering high quality tenancy services

Excellent skills in analysing and diagnosing problems and implementing solutions

Ability to build strong working relationships with internal and external customers

Excellent customer service and negotiating skills

An understanding of Microsoft Office packages including Word, Excel and Outlook

Excellent communication skills both verbal and written

Working knowledge of relevant regulations and good practice

Regular travel will be a requirement of the role, therefore a full valid driving license and access to a vehicle is essential

Why work for us?

Sanctuary Housing is one of the UK’s leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

25 days annual leave (rising to a maximum of 30 days) plus public holidays

A pension scheme with employer contributions from Sanctuary

Life Assurance

Employee Advice Service including counselling

Cycle to Work scheme

Voluntary health plans

Employee discounts

Wellbeing support and tools

Employee recognition scheme

Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues

£34,531 per annum (rising to £36,348 per annum after 12 months, subject to satisfactory performance)

View the job profile (if the link is unavailable please visit the Sanctuary careers website)

Closing Date: 19 August 2025

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you –

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

For an insight into what it’s like to work for us, take a look at our company page on Linkedin

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.

We work closely with the Home Office in order to prevent illegal working.

A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.