Front Desk Agent

• Connect with the housekeeping department to ensure guest accommodations are ready • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs • Greet, check in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information • Mitigate customer complaints as needed