Voice Technology Engineer - Avaya & Genesys Environment

Job Summary: We are seeking an experienced Voice Technology Engineer to manage and support our enterprise telephony systems, with a focus on the Avaya Aura suite and Genesys Engage environment. The ideal candidate will have over 5 years of hands-on experience in voice systems infrastructure, security, and integration, and will play a critical role in maintaining availability, currency, and security of the telephony environment. This position requires availability for after-hours and weekend on-call support.

Key Responsibilities:

Manage the Avaya Aura suite of products, including Communication Manager (CM), Application Enablement Services (AES), System Manager (SMGR), Session Manager (SM), Session Border Controller (Client), and Messaging.

Integrate Avaya Aura with Genesys Engage and Genesys Cloud platforms.

dminister Oracle Session Border Controllers (Client).

Support Microsoft Teams Calling using Direct Routing.

Oversee Carrier Voice Network Management and third-party connectivity.

Monitor and implement Voice Security measures and Fraud Detection protocols.

Perform infrastructure patching and maintenance activities to ensure a secure and stable telephony environment. Required Qualifications:

Minimum 5 years of experience managing enterprise voice systems.

Proven expertise in the management of the Avaya Aura suite (CM, AES, SMGR, SM, Client, Messaging).

Hands-on experience with Oracle Session Border Controllers.

Strong understanding of Microsoft Teams Calling with Direct Routing.

Experience with Genesys Cloud and Genesys Engage platforms.

Familiarity with Carrier Voice Network Management.

Knowledge of voice security, fraud detection, and third-party telephony integrations.

bility to support on-call rotation, including after-hours and weekends.