Help Desk Analyst - Columbus, OH

Help Desk Analyst

Columbus, OH

On Site Position; 3-month contract with the possibility of extension

Contract Position Summary

• FCDC is seeking a Help Desk Contractor to join our team.

• The contractor must be a U.S. citizen or a green card holder.

• Assign rights to applications.

• Assign rights to network services, including folders, printers, database account rights, non-Windows-based services, and user-based drives. This may also include cloud services.

• Password resets on current users across multiple applications, including but not limited to Active Directory accounts, email accounts, remote access, and internal applications.

• Customer service state of mind, with the possibility of direct Partner interaction in person, through messaging platforms, or phone calls.

• Deletion and disabling of users.

• Regularly scheduled cleanup of accounts.

• Remediation of issues related to user accounts.

• Management of secondary accounts and privileged access accounts.

• Solid technical background with service desk and desktop support

• Basic understanding of the operations of the Active Directory.

• Basic understanding and operations of Outlook.

• Should be able to impact day one of this project.

• Basic endpoint deployment knowledge.

• Configuration of new device procurements

• Deliveries of new procurements

• E-Recycling preparation for salvaged County material, including the movement, compiling, and processing of equipment

• Basic understanding of and operation of ITSM

• Candidates must complete in-person technical and work style interviews (combined or separate) with the hiring manager, senior-level management, Enterprise IT, and related team members. This may include a hands-on technical assessment.

Candidates must provide relevant professionalreferences