Provide the highest level of Service Excellence to businesses and individual customers, and demonstrate excellent oral and written communication skills. Promote and cross-sell bank products and services, and make quality refers to other bankers as appropriate. Manage a cash drawer/recycler and perform other teller functions as assigned. Ensure all activities are performed according to bank policies and regulations.
Operate cash drawer/recycler with high level or accuracy
Process customer financial transactions including deposit and loan business
Accepts checks for cashing or paying; verifies endorsement, validity, and funds
Promote and cross-sell bank products and services, and make quality referrals to other bankers when appropriate
Refers large or unusual transactions to a more experienced teller or banker
Sells money orders, cashier's checks, and processes cash advances
Processes U.S. savings bonds for payment
Answer phones, greet customers, and assist with directing lobby traffic as needed
Perform ATM responsibilities as outlined by manager
Ability to maintain established cash handling standards
Consistently follows established bank policies and procedures and regulatory guidelines
Demonstrates Service Excellence in all customer interactions
Maintains work areas according to branch standards or other established security procedures
All other duties as assigned