Information Technology Specialist 2

The Ohio Attorney General's Office is currently seeking an experienced Information Technology Specialist 2 for a position available in the Information Technology Services (ITS) Section. This position will work on site at the headquarter location of 30 E. Broad St., Columbus OH.

The successful candidate will resolve next level hardware and software issues both remotely and in person as Client Services deskside support which include:

-Installs, maintains, configures, upgrades and/or administers hardware and/or software

-Diagnoses, analyzes and resolves issues for customer(s)

-Provides routine Tier 1 and Tier 2 level customer support

-Acts as liaison between users and Information Technology Services

-Provides users with basic training in proper use of hardware and/or software (e.g. Microsoft Office, off the shelve products and custom developed software)

-Independently images and/or reimages equipment in preparation of deployment

-Maintains records of daily data communication transactions, problems and actions taken, or installation activities

-Tests repaired items to ensure proper operation

-Develops skill to perform quality checks to ensure efficiency and quality of agency business operations

-Stays current regarding new technologies, standards and techniques

-Receives orientation related to mentorship and applies as necessary (e.g. definition, purpose, strategies and evaluation techniques).

-Works independently and/or in a group project setting. May work additional hours as operational needs dictate which also includes an on-call rotation pool

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:

Medical Coverage

Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period

Paid time off, including vacation, personal, sick leave and 11 paid holidays per year

Childbirth, Adoption, and Foster Care leave

Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)

Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation ) *Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

Education: Technical institute degree/certificate in Computer Science or Information Systems or equivalent work experience. AND Experience: Minimum 18 months combined work experience in any combination of the following: computers and/or telecommunications software/hardware, applications, support products, projects or databases for small scale systems or programs or pieces of larger systems or programs including 12 months related work experience as specified by the agency position description and vacancy/job posting.

-Or equivalent of Minimum Class Qualifications For Employment noted above.

Job Skills: Information Technology, Customer Focus, Problem Solving, Responsiveness, Analyzation