Emergency Recovery Coordinator (ERC)

Job Description

Paul Davis Restoration, Inc. is a national leader in property damage emergency services, restoration, and reconstruction for residential and commercial properties. With more than 340 franchises and company-owned operations across the US and Canada, weve helped over two million property owners restore their homes and businesses since 1966.

We are seeking an ERC to collaborate with owners, adjusters, project managers, First Responders, and community leaders following traumatic events such as fires or floods, to help our customers receive the highest quality care as they transition from chaos to calm. As an ERC, you need to think quickly but in a controlled manner to reassure the property owner that you can effectively manage their property. ERCs are dynamic speakers who are comfortable interacting in both one-on-one and group settings.

What does an ERC with Paul Davis do?

Serve your community when it needs it the most

Generate revenue opportunities by directly consulting with property owners impacted by fire, water damage, or other large-scale emergency events

Cooperate with public emergency response agencies and private entities

Create and retain customer loyalty and preference by establishing a positive and trusting relationship with the customer

Participate in restoration related community awareness events and programs

Proactively searches for, acts upon potential opportunities

Why Join the Team? We are an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. Built upon principles of customer service, dynamic decision-making, and leadership, we have the tools to continue our rapid growth. Our team puts emphasis on living our Vision, Mission and Values to be more than just a service provider our Emergency Recovery Coordinators are on the front lines of restoring their communities by directly consulting with property owners impacted by fire, water damage, or other large-scale emergency events. You will have autonomy after training to control your schedule and continually seek learning opportunities that will improve your skillset.

Values: Deliver what you promise. Respect the individual. Have pride in what you do. Practice continuous improvement.

Vision: To provide extraordinary care while serving people in their time of need

Mission: To provide opportunities for great people to deliver Best in Class results

Why the Team Needs You? Serving others in their time of need is not easy. We will need you to build foundational relationships based on trust, actively listen, and sign mitigation work to stabilize and secure the structure and prevent further damage to the property. The ERC will develop a positive and trusting relationship with the property owner.

Team Compensation and Benefits:

Ongoing Leadership Development Program and industry events

One on One mentorship

Three months of structured training to learn the Paul Davis Way

Access to Paul Davis University and regular training opportunities

Cell phone and computer provided by the company

Company vehicle and gas reimbursement

PTO and sick days with a flexible schedule

Team Qualifications (Requirements):

Ability to clearly deliver truth and give certainty when property owners need it most

Proficient with a variety of current technology

Career emphasis on learning and continuing education

Sound planning and organizational skills

Excellent communication and presentation skills

Valid Drivers license and satisfactory driving record required

Relevant experienceRole on the Team (Job Functions):

Be familiar with assigned territory

Responsible for educating the customer on products or services and effectively articulate the use and need

Monitors interprets and responds to lead sources

Establish and maintain positive relationships in the local community

Volunteer non-operational time to related community events

On-call 24/7 to include weekends and holidays as scheduled

Marketing

Achieve and remain current in required certifications

Provide emergency recovery kits and services to the impacted property owner

Support franchisee and franchisor organizational mission, vision, and value statementSkills Desired of Team Member:

Self-motivated to get results

Loves working people in need of assistance

Is organized, but flexible. Must be able to prioritize and manage time

Excellent communication skills

Thrives under high-stress situations

Enjoys working hard in a fast-paced, dynamic environment

Servants heart to take care of othersEqual Opportunity Statement

Paul Davis Restoration is an equal opportunity employer and does not discriminate based on race, color, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other protected status under applicable law.

Full-time