Hybrid Customer Service Representative

Job Description

We are seeking a motivated and customer-focused Hybrid Solutions Center Representative to join our retirement services team in Columbus, Ohio. This is a hybrid position, offering a flexible schedule that combines the benefits of working from our Columbus office with the convenience of working from home. You will be the primary point of contact for our clients, providing them with essential support and guidance on their retirement accounts and helping them navigate their financial futures.

Key Responsibilitie

Handle incoming calls from clients with questions about their retirement accounts, including 401(k)s, IRAs, and pension plans.

Provide accurate and clear information regarding account balances, investment choices, and withdrawal procedures.

Troubleshoot and resolve client issues with professionalism and empathy, escalating more complex situations to senior staff when necessary.

Qualifications

High school diploma or equivalent is required.

Previous experience in a call center, customer service, or a financial services environment is a plus, but not required. We offer comprehensive training.

Excellent verbal and written communication skills.

What We Offer

Competitive salary and a comprehensive benefits package.

Opportunities for career growth and professional development.

Paid training to equip you with the skills and knowledge needed to succeed.

A collaborative and supportive work environment that values work-life balance.Company Description

Randstad Staffing. We provide outsourcing, staffing, consulting, and workforce solutions within the areas of engineering, accounting and finance, healthcare, human resources, IT, legal, life sciences, manufacturing and logistics, office and administration, and sales and marketing.

We can’t wait to tell you all about it!

Full-time

Hybrid remote