Data Application Engineer, Manila

The Data Application Engineer provides technical support to cross functional teams who are diagnosing, troubleshooting, repairing and debugging complex equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. Provides support to customer/users where the product is highly technical or sophisticated in nature.

Responsibilities

Support the development, product, & implementation teams through the troubleshooting and solutioning of production software issues

Enter data into trouble ticket system in an accurate and complete manner to document problems including diagnostic results and multiple product correlation as well as escalation and provide feedback for knowledge database

Perform investigation/documentation/reporting for customer-impacting or recurring issues

Communicate effectively with Tyler teams and key stakeholders both proactively and reactively

Research and analyze platform issues working cross-functionally across Tyler teams and customers to identify root cause and corrective actions

Implement workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion

Understand and respond properly to escalation procedures; Follow through and assist in troubleshooting after escalating

Qualifications

3-8 years of experience in the field or related area

Bachelor’s degree preferred, or equivalent, in Computer Science, Management Information Systems or other IT specialty

Knowledge of .NET, XML, JSON, and AWS/Azure

Experience with SQL, T-SQL, and/or Postgres

Experience solving complex technical problems with creative solutions

Knowledgeable with Microsoft Office.

Excellent interpersonal skills.

Strong organizational & prioritization skills.

Effective analytical ability, particularly in a technical environment.

Excellent written and verbal communication skills.