TAM (Technology Alignment Manager) and backup IT Level 1 Technician

Job Description

We are seeking a TAM (Technology Alignment Manager) and backup IT Level 1 Technician in our team!

A Technical Alignment Manager (TAM) ensures a company's IT infrastructure aligns with its business goals and industry best practices. They act as a bridge between technical execution and strategic business outcomes, often working with a Virtual CIO (vCIO). Key responsibilities include conducting technical assessments, identifying risks, and driving remediation efforts to improve efficiency, security, and overall IT performance. Secondary role is be Level 1 IT Technician

Responsibilities:

.Technical Assessments

Conduct regular assessments of client IT environments to identify gaps and areas for improvement against established standards and best practices.

Client Relationship Management

Build and maintain strong relationships with clients and internal teams to understand their needs and ensure alignment with technical solutions

Documentation and Standardization

Maintain accurate and up-to-date documentation of client environments, contribute to the development of standards libraries, and ensure consistency across the organization.

Strategic Planning

Collaborate with the vCIO to develop and support long-term technology roadmaps that align with business objectives.

Technical Expertise

Maintain a deep understanding of various technologies, including servers, networking, cloud solutions, and security protocols.

Set follow-up appointments to keep customers aware of latest developments

Qualifications:

Previous experience in IT Services related field

IT Level 1 Technician

Familiarity with CRM platforms

Ability to build rapport with clients

Deadline and detail-orientedCompany Description

Securafy is a Managed Security Service Provider. We manaage company's IT infrastructure, security and compliance.

Full-time