Customer Quality Engineer

Key Accountabilities

To be windows about customer communication regarding quality

Work and establish the excellent relationship with customer

Customer representative and ensure to only deliver the good parts to customer

Provide the proper and enough technical support to customer, such as customer on-site service

Regular customer visit to know well our product quality performance and listen customer’s voice and expectation

Responsible of fast response for customer claim and solving of customer’s quality issue, such as 8D report etc., try to reduce customer claim lead-time

Track customer quality performance by internal customer quality indicators and the scorecard issue regularly by customer, issue internal quality alert for any serious customer issue or recurring customer issue

Report any customer issue to quality manager

Push and follow up product audit and product reliability test based on internal audit plan,product’s specification and customer’s requirement

Lead the preparation of customer audit, including the close on time of action plan

Lead the warranty return analysis and follow up warranty cost, argue with customer for non-duplicated failure in order to reduce warranty cost

Prepare and submit monthly customer quality report

Lead annual customer satisfaction investigation

Other assigned quality related work

Qualifications & Requirements

Bachelor in mechanical engineering or related;

5 years relative working experience and at least 3 years customer quality engineer working experience in automotive industry;

Good spoken and written in English and Korean

Good knowledge of TS16949

Good knowledge of customer’s requirement

Good knowledge 8D, problem solving etc.

Good organization, communication and coordination skills;

Good patience and sense of service

Be willing to travel

Internal Use Only: Salary

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R2025-2934