Technical Support Engineer (TSE)

Role Description: The TSE will provide mid-level technical support across all LBC branches, hubs, and offices. This includes addressing escalations from Tier 1 support, resolving issues through remote troubleshooting and onsite assistance, and ensuring timely resolution of service requests based on ITIL best practices. The role also plays a vital part in infrastructure readiness for branch expansion initiatives. Qualifications:

Troubleshoot software, hardware, and connectivity issues with minimal supervision

Resolve tickets escalated by the Service Desk within SLA timelines

Provide guidance to end-users on systems, applications, and updates

Ensure audit-ready documentation aligned with ITIL processes

Collaborate with internal teams and external vendors for issue resolution

Utilize ticketing and endpoint management tools effectively

Support IT governance, data privacy, and compliance efforts

Coordinate compliance with documentation and approval protocols

Graduate of Information Technology, Computer Engineering, or any related technical course

At least 6 months of relevant work experience in IT support or a similar role Key Skills:

Proficiency in troubleshooting Windows/macOS environments and Microsoft 365

Familiarity with ITSM and endpoint management systems such as OSTicket, Freshservice, Jira, ServiceNow, SOTI, and ManageEngine

Job Type: Full-time