Assistant Manager - Victor, NY

Job Description

ABOUT THE COMPANY

Playa Bowls is New Jersey's Original Acai Shop, founded in 2014, and our mission is to bring superfruit bowls to the masses using only the freshest, highest quality ingredients while providing a fantastic in-store brand experience. What began as a pair of blenders, a patio table, and a fridge has flourished into a 300+ unit operator and franchisor of the leading fast casual restaurant concept. Playa Bowls added more than 70+ locations in 2024 and are on target to add as many 90 new locations in 2025. Our continued rapid growth has created the opportunity for an individual who will help us with continuing to grow our brand!

WHAT WE OFFER

Competitive Pay + Tips: Enjoy a competitive hourly wage along with both credit card and cash tips — your hard work pays off!

Professional Development: Our comprehensive Playa Bowls training program helps you build valuable skills that will benefit you in any career path.

Vibrant Work Culture: We keep energy high with a fun, upbeat environment where dancing, smiling, and having a good time are part of the job.

Employee Discounts: While on shift, enjoy 50% off and one free bowl. When you're off the clock, you still receive 30% off — it's a win-win!

WHO YOU ARE

We’re looking for a positive, enthusiastic, and people-oriented individual with a passion for superfoods, healthy living, and (of course) fruit! As the Assistant Manager at Playa Bowls, you’ll work closely with the General Manager to support daily operations and ensure a vibrant, welcoming environment for both team members and customers. Your responsibilities will range from training and mentoring new staff to helping resolve operational challenges with a strategic and solutions-focused mindset. If you thrive in a fast-paced setting, value personal and professional growth, think like an entrepreneur, and appreciate the occasional playful food pun, you’ll be a great fit for our team!

WHAT YOU’LL DO

Check products to ensure consistency, palatability, and quality

Investigate and resolve complaints regarding food quality, service, and accommodations

Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity

Monitor food preparation methods, portion sizes, and garnishing and presentation of food to make sure it’s up to Company Standards

Schedule staff hours utilizing appropriate systems/software and assign duties to ensure economical use of food and timely preparation

Review work procedures and operational problems to determine ways to improve service, performance, or safety

Perform some food preparation or service tasks such as prepping, clear tables and serving food and drinks when necessary

Maintain food and equipment inventories and keep inventory records

Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities

Order and purchase product, equipment, and supplies

Organize and direct worker training programs, resolve personnel problems, and evaluate employee performances

Assess Team Member's needs, and recruit new hires using Company methods such as ADP WFN, advertisements, or attendance at job fairs

Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control

Utilize POS system, operate cash register and make bank deposits.

Fill out business or government forms, maintain records, reports, or files and safety reports

Adhere to company opening and closing procedures and maintain accompanying records

Fill in for General Manager in the event of an extended absence

Lives the Playa Bowls mission, purpose, and values

WHAT YOU’LL BRING

Proven experience in a supervisory or managerial role, preferably in a fast-paced food service or retail environment

A valid driver’s license and reliable transportation

A collaborative, team-first mindset with a willingness to jump in wherever needed

Strong customer service skills and a passion for creating positive guest experiences

Working knowledge of supply chain and inventory processes

Familiarity with personnel management and basic human resources responsibilities

Excellent communication and active listening skills to effectively support and lead a diverse team

Strong critical thinking and problem-solving abilities

And most importantly… a positive attitude and a great sense of FUN!

REQUIREMENTS

Must pass the ServSafe certification within 3 months of employment.

Must be able to work a minimum of 30 hours per week

Must be available to work weekends

ESSENTIAL PHYSICAL FUNCTIONS

Must be able to remain in a stationary position for prolonged periods of time

Must be able to lift or otherwise move 25-40 pounds occasionally

Must be able to retrieve items from high and low shelving, the fridge/freezer, and under counters.

MISSION

Inspire and support our communities one bowl at a time.

VALUES

Real Deal. Playa Passion. Powerhouse. Big Wave Chaser. Dawn Patrol

“Playa Bowls is an equal opportunity employer committed to inclusivity and diversity in our workplace. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.”

Full-time