Head of Customer Experience and Operations

Company: Venture Smarter

Location: Remote

Salary: $7,500 – $9,000/month (depending on experience)

The Role

As the Head of Customer Experience and Operations, you will be responsible for leading our customer support, onboarding, retention, and internal operations teams. Your mission will be to ensure world-class customer experiences while building scalable systems and workflows that support our next phase of growth.

Responsibilities

Customer Experience Leadership: Own and continuously improve the end-to-end customer journey

Team Management: Lead and grow customer success and operations teams

Operational Excellence: Optimize internal workflows, support systems, and service delivery processes

Retention and Engagement: Develop strategies to enhance customer satisfaction and reduce churn

Cross-Functional Collaboration: Partner with Product, Sales, and Marketing to align on priorities and feedback

Metrics & Reporting: Track KPIs, report on performance, and drive data-informed decisions

Requirements

5+ years in customer experience, operations, or related leadership roles

Proven experience in building and scaling customer success and operational systems

Strong analytical, problem-solving, and communication skills

Comfortable working in a fast-paced, fully remote startup environment

Experience with CRM, CX, and workflow automation tools (e.g., HubSpot, Zendesk, Asana)

What We Offer

Competitive monthly salary: $7,500 – $9,000

Fully remote and flexible work environment

Opportunity to shape the customer journey in a mission-driven, scaling startup

Health benefits, wellness allowance, and ongoing professional development

Inclusive, collaborative, and growth-focused culture

Head on over to search on Google for “Venture Smarter” then go to our Career page from the homepage – if you dare to aspire for better in your career!

Given the high number of applications we receive, we will only respond to those who meet the qualifications for the positions applied for.

Please note that we will not reply to job application inquiries sent to our social media accounts. All communication from us will be conducted via email.

If you do not receive a response, you are welcome to re-apply after six months for another suitable position within our company.

Venture Smarter has been featured in media outlets such as CBS News, Digital Journal, and Go Banking Rates. Check us out – you’ll know we’re the place to be.