Support Returns & Customer Care Specialist

Support Returns & Customer Care Specialist

Location: Grove City

Pay Rate: $20.00/hour

Schedule: Full-time Monday-Friday

Nesco Resource is currently seeking a detail-oriented and customer-focused Support Returns & Customer Care Specialist to join our client's team! In this hybrid role, you'll spend the first part of your day processing vendor Return Merchandise Authorizations (RMAs) and warranty claims, and the second half supporting the Customer Care team with incoming calls and service inquiries.

If you're a problem-solver with a passion for helping customers and keeping operations running smoothly, this could be a great fit!

Key Responsibilities

Process RMAs and warranty claims accurately and efficiently

Coordinate with service centers and customers to manage return timelines

Maintain detailed records through NetSuite case management system

Identify product or service trends based on warranty data and recommend improvements

Track returns and collaborate with logistics and inventory teams

Act as the main point of contact for customer warranty concerns

Answer inbound calls and provide exceptional customer support

Ensure timely and effective resolution of customer inquiries

Provide product information and technical support as needed • Qualifications

High school diploma or GED required; Associate or Bachelor's degree in business or related field preferred

Previous experience in customer service, returns processing, or warranty management

Strong communication and organizational skills

Proficient in Microsoft Office Suite; experience with NetSuite or similar ERP/CRM systems a plus

Ability to work both independently and collaboratively

Experience in power equipment or similar technical product industries is a plus

Why You'll Love This Role:

This is a great opportunity for someone who enjoys a dynamic day with a mix of administrative work and direct customer interaction. You'll join a supportive team where your contributions directly impact customer satisfaction and company operations.

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.