Service Administrator

**DESCRIPTION**

**You will make an impact in the following ways:**

+ Serves as the first point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.

+ Job Creation & Service Scheduling

+ Service Reporting & Invoice Preparation

+ Customer & Technician Support

+ Assesses customers needs and gathers pertinent information

+ Creates basic work orders in appropriate systems

+ Provides some status updates to customers, as requested

+ Coordinating service administration support to ensure a timely completion of processes

+ Manage service invoicing and close out service jobs

+ Raise, maintain, and receipt purchase orders and handle local purchasing

+ Perform accounts payable tasks

+ Process labour entries on repair work orders

+ Support WIP/PIP management in line with business KPIs

+ Collaborate with Customer Service Advisors to assist in service event processing

**RESPONSIBILITIES**

**To be successful in this role you will need the following:**

+ Proven significant experience in fast-paced customer service, handling diverse inquiries and ensuring satisfaction

+ Understanding of service workflows

+ Experience in service administration or scheduling; Strong data entry and system skills, especially with job management or ERP software

+ Strong verbal and written communication skills for engaging with customers and stakeholders effectively

+ Exceptional organizational skills, prioritizing conflicting tasks efficiently to meet deadlines and expectations

+ Advanced computer skills in Microsoft Suite; training provided on other programs

+ Technical Experience highly preferred

**QUALIFICATIONS**

**Compensation and Benefits:**

+ Competitive salary with Salary continuance insurance.

+ Participation in an annual variable compensation (bonus) program.

+ Discounts with select private health insurance, PC software/hardware and a range of vehicles.

+ Annual remuneration reviews.

+ Safety equipment / PPE and uniforms provided.

+ a range of personal and professional benefits.

**_At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law._**

**Job** Service

**Organization** Cummins Inc.

**Role Category** On-site

**Job Type** Office

**ReqID** 2417639

**Relocation Package** No