Call Center Representative

Job Description

Schedule:

Monday through Friday, Rotating shifts 8:00 am - 5:00 pm and 9:00 am - 6:00 pm

Two Saturdays per month, 10:00 AM – 4:00 PM. This position is onsite.

What We Offer:

Competitive starting wage of $15 per hour, with incentive opportunities

Comprehensive benefits package including health, dental, and vision insurance

401(k) with company match

Flexible Paid Time Off

A strong team atmosphere with room to grow

Additional perks and employee benefits that support your success

What You'll Do:

Manage a high volume of incoming and outgoing customer calls

Help customers with account setup, service changes, billing questions, and general inquiries

Identify customer needs and recommend solutions and services

Upsell relevant products and services based on customer interests

Maintain accurate records of all customer interactions

Assist with basic troubleshooting and problem-solving

Who You Are:

A strong communicator who’s confident, friendly, and professional

Highly organized, detail-oriented, and great at multitasking

A problem-solver who thrives in a fast-paced environment

Tech-comfortable and open to learning new tools and systems

A team player with a high school diploma or equivalent

Preferred Qualifications

Experience in telecommunications, broadband, or customer service

Interest in technology, networking, or IT

Ambition to grow into future technical or operations roles

A background check and drug screening are required.

Why Strata?

Strata Networks is the largest independent telecommunications provider in Utah, with nearly 70 years of service and a strong focus on innovation. We’re at the forefront of fiber optic deployment and digital infrastructure, helping communities thrive with fast, reliable connectivity. Our team of over 300 professionals is committed to quality, collaboration, and pushing the industry forward — and we want you to be part of that mission.

Full-time