Quality Assurance & Accessibility Compliance Specialists

We are recruiting Quality Assurance & Accessibility Compliance Specialists to provide direct web support services to websites (USA.gov, USA.gov/es, vote.gov, search.gov) and other delivery channels, such as the PX Contact Center, managed within the PX portfolio. This will support a federal contract...please check it out and apply if interested! -Drew

Drew McDanald, Principal @ VetRamp

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PROGRAM OVERVIEW

The Public Experience (PX) portfolio, part of the Office of Solutions within GSA’s Technology Transformation Services, manages a suite of technology products and programs designed to help the public easily access government services and information. Utilizing human-centered design techniques, such as journey mapping and usability testing, the portfolio ensures a high-quality, user-focused experience across multiple delivery channels. Key products include USA.gov, USAGov en Español, the USAGov Benefit Finder, the PX Contact Center, Vote.gov, and Search.gov. These services provide critical information, benefits, and support to a diverse audience in both English and Spanish, enhancing accessibility and usability for all users.

The PX portfolio is also instrumental during national crises, providing timely, urgent information through platforms like USAGov, designated by the Department of Homeland Security as the primary source of government communications. To support its mission, the PX team consists of several specialized groups, including Content Design, Data Analytics, Outreach, User Experience, and Website Operations teams. These teams employ a variety of tools and platforms, such as Google Workspace, Drupal, AWS, and Hubspot, to maintain and enhance the technical environment. The portfolio's efforts serve over 100 million users annually and engage millions more through extensive outreach and partnerships with federal agencies, ensuring broad and effective dissemination of vital government information.

RESPONSIBILITIES

WCAG 2.0 Compliance: Ensure all content meets WCAG 2.0 Level AA requirements, focusing on programming style, formatting, loading performance, and browser compliance.

Accessibility Reviews: Conduct thorough accessibility reviews of blogs, videos, search functionalities, and new features.

Emerging Technologies: Investigate and recommend emerging web technologies and best practices for government review.

Technical Documentation: Edit and update the technical style manual, ensuring compliance with accessibility standards.

Data Analysis: Collect and analyze site accessibility metrics to inform design improvements and prioritize top tasks.

Recommendations: Provide strategic recommendations for long-term improvements to web best practices, accessibility, and SEO.

Training: Assist in developing and delivering web development training based on a government-approved plan for government personnel and contractors.

Compliance Monitoring: Ensure all PX platforms comply with Section 508 standards, using approved tools to review and update content as needed.

Collaboration: Work closely with TTS/PX web developers and designers to create WCAG-compliant designs.

Technical Support: Collaborate with TTS/PX IT to resolve technical issues and support large-scale web projects, such as site redesigns and accessibility enhancements.

Assistive Technology: Provide expertise in digital assistive technologies (e.g., JAWS, NVDA, Voiceover, Talkback) to enhance accessibility.

Documentation Reviews: Conduct ad hoc evaluations of documents for Section 508/WCAG 2.0 compliance, identify gaps, and recommend corrections.

Project Participation: Engage in project meetings, code reviews, and research on best practices for accessibility and quality assurance.

Required Skills and Experience:

Expertise in WCAG 2.0 Level AA: Deep understanding of and experience with WCAG 2.0 Level AA requirements.

Technical Proficiency: Working knowledge of HTML and CSS.

Assistive Technology Knowledge: Familiarity with digital assistive technologies such as JAWS, NVDA, Voiceover, Talkback, FS Magic, and Nuance Dragon Naturally Speaking.

Software Proficiency: Experience with Adobe Creative Suite, Adobe Acrobat Professional, HTML Validator, WebAIM Wave, and ColorZilla.

Attention to Detail: Strong focus on accuracy, follow-up, and follow-through.

Collaborative Skills: Ability to work effectively with cross-functional teams and communicate complex accessibility requirements.

Preferred Skills:

Experience with Siteimprove, Trello, and Jira.

Knowledge of Level Access Accessibility Management Platform (AMP).