Help Desk Manager

Job Description

Help Desk Manager

This position is part of a proposal submission and is contingent upon contract award.

Location: Arlington, VA (Hybrid)

Clearance: DHS Suitability

Description:

Oversee help desk operations to ensure efficient and timely support. Manage a team of technicians, set performance goals, and maintain user satisfaction.

Key Responsibilities:

Supervise Tier 1/2 support staff

Develop help desk procedures

Monitor metrics and implement improvements

Minimum Requirements:

8+ years of IT support experience, with 4+ in management

Bachelor's degree in IT or related field

Excellent leadership and customer service skills

U.S. citizenship and ability to obtain DHS Suitability clearance

Job Posted by ApplicantPro

Full-time

Hybrid remote