Manager of Data Services

Job Description

Data Services Manager

Full Time Day * REMOTE

Lutheran Social Services of Central Ohio is currently seeking a Data Services Manager for LSS 2-1-1 in Columbus, Ohio. LSS 2-1-1 connects Franklin County residents with comprehensive and up-to-date information about social, health and government services.

The ideal candidate will share Our Mission: Creating a better world by serving people in need.

What will I do as the Data Services Manager with Lutheran Social Services?

Maintain and update the LSS 211 database and FCOA database, adding new entries as needed.

Maintain Inform USA Standards.

Develop and maintain effective rapport and communication with service agencies in Central Ohio and surrounding areas to facilitate updating information.

Develop, plan and implement quality assurance activities through creating analytical tools that systematically track program service benchmarks and quality assurance performance, analyzing program data, creating regular (daily, weekly, monthly, quarterly and annual) program metrics and quality assurance reports, determining root cause(s) of process problems and developing recommended solutions.

Generate all reports needed for grant reporting or applications, invoicing, or other projects.

Maintain dashboards reflecting call center KPI's on a monthly and annual basis

Shares 24-hour 365 day on-call duties with Program Director, and I & R Services Manager.

Monitor and troubleshoot technology issues; assist in their resolution with RTM and reports them to Program Director and IT Department.

Provides supervision to Food Pantry Coordinator.

Updates procedure and resource handbooks.

Collaborate with Program Director to develop, create and design the structure (procedures, trainings, works assignments) necessary to implement new programs.

Collaborate with Program Director ensuring agency compliance with Inform USA standards and maintaining agency Inform USA Accreditation.

Collaborate with Program Director and IT department for technology needs, planning and problem solving.

Develop and present supervisor and employee training to implement and support process changes and quality improvement initiatives.

Responds to I&R, Food and other service line calls as needed.

Fulfills speaking engagements, community meetings, committee work, and resource fairs.

Requirements for the Data Services Manager with Lutheran Social Services:

Bachelor's degree in business, information technology, social service administration or related field preferred

Two to five years of experience with IT Administration, data collection and collation, data analysis, and data reporting required

Minimum of one-year experience supervising employees is preferred

Must attain Inform USA Database Curator certification within 1 year of employment

Valid Ohio driver's license, access to reliable insured transportation and ability to meet LSS insurance standards required

As one of the largest non-for-profits in Central Ohio, we value our employees. Our excellence is based upon team members dedicated to a fulfilling career and committed to the service of others.

Benefits for Full-time positions* with Lutheran Social Services include:

Health insurance with 4-plan options!

Tuition Reimbursement Program

403(b) retirement plan with employer matched savings

Dental and Vision insurance

Medical and Childcare Flexible Spending (FSA)

Health Savings Account

PTO and 12 Paid Holidays

Discount Marketplace

Opportunity to make a positive impact on individuals & the community

*some part-time positions may be eligible for some benefits as well

ABOUT Lutheran Social Services:

We put our Mission of Service into action. Every day LSS serves thousands of people in 27 Ohio counties by addressing the four core societal issues of food, shelter, safety, and healing. LSS offers Food Pantries, housing and supportive services through homeless shelters, domestic violence services, senior living and health care, affordable housing communities, and other services that uplift families and strengthen communities.

Lutheran Social Services of Central Ohio is committed to being an equal opportunity employer.

Part-time

Hybrid remote