Sr. Customer Service Technical Specialist
Description:
Job Description
Location: Remote (Preferred: Columbus, OH or Jacksonville, FL)
Compensation Range: $55,000 – $59,000, depending on experience and qualifications
Are you passionate about solving problems and delivering exceptional service? Join Corporate One as a Customer Service Technical Specialist and play a key role in supporting the credit unions we serve—while enjoying the flexibility of working primarily from home.
About the Role:
In this role, you will be at the forefront of delivering outstanding service to the credit unions that we serve, providing resolution for routine and complex issues for a variety of payment and financial products. You’ll troubleshoot technical issues, resolve both routine and complex service requests, and serve as a subject matter expert for internal teams and credit union clients. You’ll also collaborate across departments and act as a go-to resource for escalated issues.
The ideal candidate for this position is a technically proficient problem-solver with exceptional customer service skills that possesses understanding of payment, financial, and/or banking products with a collaborative mindset, proactive attitude, and keen attention to detail.
What You’ll Do:
Provide technical assistance and customer support for payment and financial systems
Troubleshoot and resolve service issues with professionalism and accuracy
Collaborate with internal teams and vendors to resolve complex problems
Maintain detailed documentation of support cases and resolutions
Serve as a subject matter expert on payment products and processes
Contribute to continuous improvement of support processes and tools
Qualifications:
Associate’s degree in computer science or related field, or equivalent experience
Minimum of 5 years of progressive experience in customer service, product support, payment processing, or operations
Strong troubleshooting skills and ability to explain technical concepts clearly
Familiarity with MS Windows, HTTP, FTP, XML, and basic network troubleshooting
Experience with call center tools and/or SharePoint
Knowledge of systems used for customer transactions
Ability to thrive in a dynamic, fast-paced environment
Excellent communication, relationship-building, and organizational skills
Calm, friendly demeanor under pressure
Preferred: Experience in financial operations or sales
Proficiency in Microsoft Office, Salesforce, and digital/payment systems
About Corporate One:
Corporate One is a leading wholesale financial services provider to more than 700 of America’s credit unions. For over 70 years, we’ve delivered innovative investment, funding, and payment solutions to help credit unions and their communities thrive. Alongside our CUSOs—Lucro Commercial Solutions and Accolade Investment Advisory—we’re committed to empowering our members’ success.
Why Join Us?
Organizational Strengths: Corporate One Federal Credit Union is one of the nation’s largest and most progressive corporate credit unions with more than $6 billion in assets and an average staff tenure of 10+ years.
Competitive Compensation & Benefits: Corporate One offers competitive compensation, a generous 401(k) matching contribution, and quality health and ancillary benefits.
Work Life Balance: Generous PTO (Paid Time Off) starting with 4 weeks/year, 11 paid holidays, and paid parental leave.
Learning and Development: We provide a full library of online training as well as group and individual training, a mentoring program, and business coaching, all focused toward helping you grow and be successful.
Extra Perks: Tuition reimbursement, wellness program, gym membership reimbursement, pet insurance, flexible dress code, and more!
Ready to make a difference in the credit union movement?
Corporate One is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Full-time
Hybrid remote