BYOD Remote Call Center Benefits Verification Specialist

Job Description

Remote Call Center Benefits Verification Specialist (BVS)

Location: Remote ️ Start Date: October 15, 2025

Pay Rate: $19.50/hr. Schedule: Full-Time, Monday-Friday

Shift 1 - BYOD - 8.30 to 5.30 EST

2nd shift - 11.30 am to 8.30 pm EST

Are you a detail-oriented problem solver with a passion for supporting patients and navigating the complexities of healthcare? Join our team as a Call Center Benefits Verification Specialist (BVS) and help ensure patients get timely access to the treatments they need.

In this remote call center position, you'll play a vital role in verifying insurance coverage and identifying access barriers, all while delivering an excellent customer experience.

Position Summary:

Under the general supervision of an Operations Manager, the Benefits Verification Specialist contacts insurance companies to verify patient-specific benefits for healthcare programs we support. This role requires strong communication skills, meticulous attention to detail, and a high level of professionalism.

You'll ask the right questions, document precise benefit details, and play a key role in supporting patient access to care.

️ Primary Duties and Responsibilities:

Review all patient insurance information needed to complete the benefit verification process

Triage cases with missing information to the appropriate program associate

Verify patient-specific insurance benefits and document details accurately for various payer plans, including coverage, cost share, and provider options

Identify restrictions or special requirements and advise on how to expedite patient access

Document and initiate prior authorization processes, claims appeals, and related items as required

Perform quality review of benefit verification work to ensure accuracy and completeness

Report reimbursement trends or delays (e.g., denials, access issues) to management

Participate in special projects and perform related duties as assigned

Experience & Education Requirements:

High school diploma or GED required

Broad training in relevant fields such as business administration, accounting, computer science, medical billing/coding, customer service, or related vocations

Minimum of 2+ years of directly related and progressively responsible experience

A two-year degree may be used in lieu of the experience requirement

Skills, Knowledge & Abilities Required:

Proficiency in Windows-based environments and data entry/typing fundamentals

Working knowledge of Microsoft Outlook, Word, and Excel

Strong interpersonal skills and professional demeanor

Ability to work independently, solve problems, and apply sound judgment

Excellent attention to detail and organizational skills

Effective written and verbal communication

Familiarity with insurance benefit verification (preferred)

Flexibility and adaptability to changing work environments and processes

Strong background in customer service

Remote Work Environment:

The noise level in the work environment is consistent with a professional office setting. Reasonable accommodation may be made for individuals with disabilities.

Equipment Options:

You may choose from the following equipment setup options:

* Client-Provided Equipment (limited availability)

* Bring Your Own Device (BYOD)

BYOD Requirements:

Windows OS laptop or desktop (no tablets or Apple products)

External mouse (required)

External keyboard (optional)

At least two total screens (one laptop screen and one external monitor)

Must be hardwired to your modem via Ethernet cable

️ Physical & Mental Requirements:

Sedentary physical activity requiring reaching, sitting, lifting, finger dexterity, grasping, and repetitive motions

Regular talking and hearing to interact with patients and providers

Visual demands include close vision, distance vision, peripheral vision, and the ability to adjust focus

75% or more of the workday is spent looking directly at a computer

Must be able to manage stressful situations with professionalism and calm

Join a team where accuracy, compassion, and efficiency drive everything we do.Company Description

Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at

Get started on your career journey today! Apply to become a part of the MMC Team!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Full-time

Fully remote