Supervisor - Case Management

The Case Management Supervisor is responsible for planning, supervising and coaching the Suit Audit/Case Management team to provide legal processing support for internal and external customers. Responsible for resolving client issues, meeting or exceeding department performance metrics, and supporting customer and employee retention.

Responsibilities/Duties/Functions/Tasks:

Acts as a liaison between Attorneys and staff ensuring work is completed properly, meeting both client and compliance standards and federal collection laws

Serves as a knowledge expert for relevant laws, government regulations, and collections practices.

Maintains current knowledge of legal procedures, deadlines and procedures for appropriate documents

May process legal documents and oversee client billing specific to assigned specialty area as applicable

Assist and complete monthly billing entries as applicable

Studies and standardizes workflow, processes and procedures to improve department efficiency and even distribution of work

Interfaces with management teams of other business units to ensure departmental objectives are achieved

Evaluates employee performance, administers discipline, resolves employee issues and conflicts and maintains proper records to ensure day-to-day responsibilities are handled accordingly

Reviews employee e-time entries, approves overtime and time-off requests, and coordinates employee work schedules to ensure adequate staffing

Provide technical, advisory, and motivational support to the department to ensure both positive customer and team member experiences

Participates in interviewing, selection, and coordinating training for new employees

Coordinates and oversees special projects

Complete all required training applicable to this position

Regular and predictable attendance is an essential function of this position

Other duties, as assigned

Qualifications:

Bachelor's Degree or Certification in Paralegal studies required, or an equivalent combination of education, training, and experience.

3 - 5 years of experience in legal field with progressive levels of responsibility preferred.

Displays strong leadership skills and the ability to deal with difficult situations.

Ability to handle more complex work and/or clients.

Able to manage a higher than average number of direct reports.

Strong communication skills, both oral and written.

Strong interpersonal skills, high energy level and positive attitude.

Knowledge of applicable collection laws.

Proficient skills in Microsoft applications which include Word and Excel.

Experience with billing software.

Compensation and Benefits:

Competitive pay based upon experience

Paid Time Off (PTO) - 16 days annually + 9 Company paid holidays

Competitive benefits - Medical, Rx, Dental, Vision, 401(k), Life and Disability Insurance. You can review our benefits at for more information.

Promotional opportunities from within the Firm

Fun participation in community involvement initiatives, office parties, and competitions.

Employee Perks available from Verizon, Car Dealerships, Local Movie Theaters, Theme Parks, etc.

On site "Bistro To Go" vending and fresh foods available

Free parking

Free Fitness Center available to join

Physical and Mental Demands:

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to remain in a stationary position at a workstation. This position requires constant use of hands and fingers for typing and operating a computer and other office equipment. The employee must possess the ability to communicate information and ideas in writing and verbally. Occasional standing, walking, bending, and lifting of items weighing up to 15 pounds may be required. Close visual acuity is needed to read, analyze data, and view a computer terminal for extended periods.

Work Environment:

This position operates in a professional office environment. It is representative of those an employee encounters while performing the essential functions of this job. The employee will experience low to moderate noise levels and moderate interruptions. The workspace is well-lit and climate controlled.

EEO Statement: Weltman is an equal opportunity employer.

#Prof