Branch Manager

Job Description

Position Overview:

As part of the Retail Branch Management team, the Branch Manager is accountable for the overall performance of the assigned branch(es). Priorities include meeting branch revenue, expense and market share goals (loans, deposit and fee-based services and debit card reward program). The position requires strong leadership ability in the areas of client experience, employee development and retention, client relationship development, retail sales, loss mitigation, and compliance with Bank policies, procedures and quality standards.

Responsibilities:

Strategic Leadership:

Develop and implement strategic plans to drive business growth and achieve financial targets.

Lead and motivate Assistant Branch Manager and staff to exceed performance goals and deliver exceptional Client service.

Foster a positive and collaborative work environment that encourages teamwork and professional development.

Client Relationship Management:

Build and maintain strong relationships with Clients, local businesses, and community organizations through preset outside business appointments with prospective and existing clients.

Collaborate with branch staff to develop relationship building strategies to ensure goal attainment and maximum satisfaction.

Address Client inquiries, concerns, and escalations in a timely and professional manner.

Risk Management and Compliance:

Ensure compliance with all banking regulations, policies, and procedures.

Implement effective risk management practices to safeguard the bank's assets and reputation.

Conduct regular audits and reviews to identify potential areas of risk or non-compliance and implement corrective actions as needed.

Performance Monitoring and Reporting:

Monitor branch performance metrics and key performance indicators (KPIs) to track progress towards goals.

Prepare regular reports for senior management highlighting achievements, pipelines, challenges, and opportunities.

Utilizing CRM platform to capture client interactions, analyze data to identify trends and opportunities for relationship building, process improvement, and operational efficiency.

Staff Development and Training:

Provide leadership and guidance to Assistant Branch Manager and staff, fostering a culture of continuous learning and development.

Identify training needs and coordinate training sessions to enhance employee skills and knowledge.

Conduct regular performance evaluations and provide constructive feedback to support career growth and development.

Community Engagement and Outreach:

Represent the bank at community events, local business associations, and civic organizations to promote our brand and build relationships.

Identify sponsorship and partnership opportunities that align with the bank's values and strategic objectives.

Lead or participate in community service initiatives and volunteer activities to demonstrate our commitment to social responsibility.

Management Philosophy

Demonstrate high emotional intelligence by managing interpersonal relationships judiciously and empathetically; recognize team members' needs, manage stress effectively, and resolve conflicts constructively.

Embrace a servant leadership approach by putting employees and clients first, empowering team members to make decisions, and removing obstacles to help them succeed.

Empower individuals through leading by example, fostering a culture of honest feedback, active listening, and open communication, and encourage learning, adaptability, and innovation.

Digital Literacy:

The ability to use data, information, and communication technologies to find, evaluate, create, and communicate information, requiring both cognitive and technical skills:

Information, data, and content

Teaching, learning, and self-development

Communication, collaboration, and participation

Digital identity, safety, and security

Technical proficiency with all bank products

Awareness and interest in new technology

Creation, innovation, and research

DUTIES SUPERVISED: Branch Sales and Service, Branch Operations, Safe Deposit

POSITIONS SUPERVISED: Assistant Branch Manager, Senior Universal Bankers, Universal Bankers.

EXPERIENCE: Three to five years of similar or related experience. Proficiency in MS Office Suite, specifically WORD, EXCEL and PowerPoint.

EDUCATION: A two-year college degree or completion of a specialized course of study at a business or trade school. Bilingual proficiency (English/ Spanish) is considered a desirable attribute.

*Compensation: Compensation is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Ascend Bank is an equal opportunity employer and offers equal opportunity to all applicants for all positions without regard to race, color, religion, national origin, age, disability, and veteran status.

Applicants requiring reasonable accommodation in the application process should notify Human Resources.

Ascend Bank participates in E-Verify.

EOE/AA/M/F/D/V

Full-time