Training and Operations Manager with Security Clearance

* Develops methodologies for ensuring that Supplier staff are trained in Customer systems, policies, and procedures for datacenter security using Customer and Supplier-generated training.

* Maintains a sustainment training program to ensure continued service excellence and any changes to Customer or U.S.

Government procedures or regulations.

* Participates in the development of new training to address adjusted service requirements.

* Maintains confidentiality, and prevention of disclosure of classified information.

* Evaluates service quality and identifies areas for remedial or additional training.

* Serves as the Account Manager in the absence of the incumbent.

* Meets regularly with Customer leadership representatives for programmatic reviews.

* Maintains comprehensive training, licensing, and qualification records for all Supplier resources providing services under this SOW.

* Regularly travels to the portfolio of Datacenter sites to assess performance and service delivery, provide training where needed, help resolve issues, etc.

Job Requirements * US Citizenship.

* Minimum of 18 years of age.

* High School Diploma or GED.

* Impeccable customer service skills.

* Excellent verbal communication skills and able to interpret documents to ensure all rules and procedures are being applied.

* Ability to work in a MS Windows based operating environment, including proficiency with Microsoft Office (Word, Excel, PowerPoint) * Active and Current Top-Secret Clearance with Polygraph.

Travel 10 - 20% EEOC Equal Opportunity Employer & Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Vet -

Employee