Billing Specialist

Job Type

Full-time

Description

General Purpose and Summary of Job: The billing specialist ensure timely and accurate invoicing and documentation of all jobs performed by our service technicians. Essential duties include, but are not limited to;

Essential Functions of the Job:

• Process and submit customer invoices based on the service provided.

• Performs the filing of all invoices and supporting ticket information.

• Work closely with the Billing Lead to ensure quality work in an efficient manner. This position would fill in as a back-up for the Lead when necessary.

• Provide outstanding customer service to both external and internal customers in a timely and professional manner

• Process payments in system as needed.

• Contribute to the Billing and Accounting team in an effective and professional manner. Billing or other issues should be communicated to the Supervisor to improve the company.

• All other duties as assigned.

Requirements

Qualifications/Basic Job Requirements:

Ability to work collaboratively as a member of the billing team.

Open to the ideas of others, gives and seeks constructive feedback.

Proficient use of Microsoft Office suite products, particularly excel.

Strong organizational skills.

Strong attention to detail.

Ability to gather and analyze information for problem solving.

Ability to follow detailed instructions.

Able to commit to extra hours when work levels dictate. (Example, month end closings).

Able to effectively communicate through email and verbally.

Able to effectively manage difficult or emotional customers and/or Technicians, responding in a professional manner.