Student Help Desk Technician

To enrich education through diversity, The College of New Jersey is an Equal Opportunity Employer. The College has a strong commitment to achieving diversity among faculty and staff, and strongly encourages women and members of underrepresented groups to apply.

The Office of Information Technology - User Support Services is seeking candidates for the Student Help Desk Technician role.

Position Summary

The Office of Information Technology Help Desk is looking for highly motivated and friendly students of any major. Working for Information Technology, you can expect to learn new skills relating to communication, technology and collaboration.

As an on-campus first point of contact for the TCNJ community, Student Help Desk Technicians will need excellent customer service and communication skills. Typical responsibilities for this position will include, but are not limited to: assisting students, staff, and faculty troubleshoot technical issues, responding to IT Help Desk points of contact (walk-in, phone, email, etc.), as well as monitoring and maintaining lab printers/computers in the Gitenstein Library.

Student technicians may be requested to assist other IT support staff with special projects. A minimum of 9 hours per week is required with a maximum of 15 hours per week available.

Payrate: $15.49/hour

Hours of operation are:

Monday-Thursday 9AM-9PM

Friday 9AM-5PM

Saturday & Sunday 12PM-7PM (Library Only)

Knowledge of IT terms, concepts, and basic troubleshooting methods will be required to assist the TCNJ community with their technical issues in the following ways:

Main Responsibilities:

Perform technical troubleshooting for faculty, staff and students via email, over the phone and in-person

Assist users in routine use of applications and College systems

Determine users’ needs, obtain relevant information, and assist users with first-level troubleshooting steps to resolve technical issues

Conduct online research for solutions to current service requests

Open, monitor, and update service requests in the TeamDynamix service management system and escalate requests to support staff as needed

Assist students, staff, and faculty with account and access issues

Assist with the installation and troubleshooting of campus standard software

Conduct inspections and perform upkeep of the lab computers and printers in the R. Barbara Gitenstein Library

Visit dorms to troubleshoot reported networking issues

Ability to work on campus in multiple locations

Learning Objectives:

Completion of basic technical training provided by department

Demonstrate critical thinking in problem solving, research methods, and the ability to present information effectively in both written and oral forms

Demonstrate appropriate interpersonal skills by working effectively in teams

Be able to provide industry standard Tier 1 & Tier 2 technical support

Provide excellent customer service

Demonstrate the professional and interpersonal skills that are expected in the workplace

Gain an understanding of professionalism and confidence working in a fast paced IT environment

Preferred Qualifications:

Familiarity with campus standard software such as Zoom, Microsoft Office, Adobe and Google Workspace, etc.

Basic knowledge of major operating systems (Windows and Mac)

Basic knowledge of Android and iOS devices

Ability to setup, configure, and troubleshoot Windows and Mac workstations

Able to understand technical instructions and willingness to learn

Excellent customer service and communication skills

Ability to lift 25 lbs. as needed and sit for extended periods

Energetic and enthusiastic about working with new technologies

About TCNJ

TCNJ is a highly selective institution that has earned national recognition for its commitment to excellence. Founded in 1855, TCNJ has become an exemplar of the best in public higher education and is consistently acknowledged as one of the top comprehensive colleges in the nation. TCNJ currently is ranked as one of the 75 "Most Competitive" schools in the nation by Barron's Profiles of American Colleges and is rated the No. 1 public institution in the northern region of the country by U.S. News & World Report. TCNJ was named the #10 value in public higher education by the Princeton review in 2009 and, in 2006, was awarded a Phi Beta Kappa chapter - an honor shared by less than 10 percent of colleges and universities nationally. A strong liberal arts core forms the foundation for programs offered through TCNJ's seven schools - Arts & Communication; Business; Education; Humanities and Social Sciences; Science; Nursing, Health, and Exercise Science; and Engineering. TCNJ faculty members are teacher-scholars who share a commitment to liberal learning. TCNJ is located within an hour, by train, of New York City and Philadelphia. The College's campus is set on 289 tree-lined acres in suburban Ewing Township and is known for its natural beauty and has 39 major buildings.

Contact Information

Qualified candidates must apply online and should submit a resume.