Engagement Specialist

Who We Are

Action for Children is the local child care resource and referral agency in Central Ohio. Our mission is to transform the lives of children by supporting, empowering, and advocating for the adults who make the biggest impact on children's lives-their parents, caregivers, and teachers.

What You'll Do

Action for Children is looking for a creative, energetic individual to work in the Family Asset Building program as a Part-Time (20 hours weekly) Engagement Specialist. In this role you will support Action for Children's Central Intake program for entry into Help Me Grow and other home visiting programs sponsored by the Ohio Department of Children & Youth. You will work with parents in determining the appropriate resources and needs for their family and assist them in accessing those resources.

Major responsibilities include:

Processing calls to engage families in home visiting programs: determining program referral eligibility, and assigning referrals to appropriate program services

Performing live data entry into Central Coordination databases with attention to detail to create electronic records

Answering agency and departmental phone lines; maintaining a consistent positive, helpful attitude

Providing appropriate information to callers and referring callers to resources as needed

Following up with referral sources via mail or email as required - Maintaining accurate and complete documentation/records - Scanning and e-mailing completed referrals to appropriate providers

Supporting parents in accessing community resources

Attending affiliate meetings, parenting team meetings and All Staff meetings at Action for Children

Developing reports by using the database as needed Successful candidates will have

Ability to interact with families of different backgrounds and cultures

Have strong knowledge about child socio-emotional principles and child development

Knowledge of local community resources and three years' experience working with economically challenged families and their children in a team setting desired

Proven ability to maintain timely and accurate records/data for program reporting

Proficiency with technology (proprietary databases) and experience with Microsoft Office Suite

Have a valid driver's license, car insurance and access to own transportation

Qualified candidates will be self-motivated, creative, flexible, committed to customer service and a team player Desired but not Required

Bachelor's degree in Social Work, Counseling, Education, Business or related field (Preferred)

Bilingual English/Spanish is a plus Why You'll Love To Work at Action for Children

We offer Medical, Dental, and Vision coverage after 30 days of employment

We promote a balanced work-life company culture. We offer a generous PTO plan including vacation, sick, and personal time. This includes 9 paid holidays and 4 floating holidays.

We embrace parenthood with 12 weeks of paid parental leave

We help you plan for your future by offering a 403(B) with an employer match

How To Apply

Interested individuals should apply online at:

While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted. Please note, the selected candidate will be required to submit to our background and reference checking process.

Action for Children is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

**Action for Children has adopted a mandatory COVID-19 vaccination policy for all current and future employees focused on safeguarding the health and safety of our employees and their families; our customers and visitors; and our community. Action for Children is an equal opportunity employer and does allow for accommodations based on medical exemptions and/or sincerely held religious beliefs. **