Check-in Specialist

Full-Time $18–$20/hour

Schedule Options (ET):

Tues–Sat, 7am–4pm

Sun–Thurs, 7am–4pm

Tues–Sat, 9am–6pm

Sun–Thurs, 11am–8pm

40 hours/week 9-hour days with 1-hour lunch Remote

We’re looking for personable, fast-paced professionals to support providers and members during the day-of appointment process. If you thrive in high-volume phone environments, love working with people, and can juggle shifting priorities, this role could be a perfect fit.

What You’ll Do:

Make 30+ check-in calls daily to confirm appointment readiness

Track appointment status and share real-time updates with providers via chat

Handle day-of changes: cancellations, no-shows, rescheduling, and insurance updates

Communicate with Practice Coordinators to align on provider needs and member status

Work across systems like Athena and Salesforce to manage workflow and documentation

Deliver a friendly, reliable experience for members while hitting daily KPIs

What You Bring:

Outgoing personality with excellent phone presence

Experience in high-volume customer service or healthcare front desk

Comfortable using internal messaging platforms and remote tools

Organized, detail-oriented, and able to adapt to change quickly

Driven, empathetic, and motivated to support smooth care delivery

Bilingual in Spanish is a bonus (no current pay differential)

Requirements:

40 hours/week availability with potential for overtime

Reliable high-speed internet and a quiet, professional home workspace

Familiarity with KPIs, metrics, and performance-driven environments

Healthcare or insurance experience preferred but not required

Why Join Us?

100% remote

Laptop provided

Paid time off

Medical, dental, vision, and life insurance

Supportive, mission-driven culture that values personal and professional growth